Quality Seal Emagister EMAGISTER CUM LAUDE
Learn essential Hospitality English Language!

Hospitality English - 2 Week Course

4.5 eccellente 5 opinioni
Reception Academy
A City of London (Inghilterra)

225 € 214 
*Prezzo Orientativo
Importo originale in GBP:
£ 199  £ 189

Informazioni importanti

Tipologia Short course
Livello Beginner
Luogo City of london (Inghilterra)
Durata 10 Days
Inizio 09/04/2018
altre date
  • Short course
  • Beginner
  • City of london (Inghilterra)
  • Durata:
    10 Days
  • Inizio:
    09/04/2018
    altre date
Descrizione

Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and by housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recoding exercises. Upon completion of the course successful candidates gain a certificate of completion.

Informazioni importanti
Quali sono gli obiettivi della formazione?

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

È la formazione giusta per me?

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: We welcome all individuals from any nationality who are passionate about the industry to enrol today.

Certificate of attendance from Reception Academy

Sedi

Dove e quando

Inizio Luogo Orario
09 apr 2018
06 ago 2018
26 nov 2018
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
12:30 - 15:30
Inizio 09 apr 2018
06 ago 2018
26 nov 2018
Luogo
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
Orario 12:30 - 15:30

Opinioni

4.5
eccellente
Valutazione del corso
100%
Lo consiglia
4.7
eccellente
Valutazione del Centro

Opinioni sul corso

V
Vicky Chorghe
09/09/2016
Il meglio: I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
Da migliorare: Nothing.
Corso realizzato: Settembre 2016
Consiglieresti questo centro?:
E
Elena Delaurenti
01/11/2016
Il meglio: The Hospitality English Course was excellent. Found the teacher very kind, patient and careful. The simulation was a big help to me, since I feel more confident after have faced some little situations, and this definitely will make an exceptional receptionist. The environment is professional too, thanks Reception Academy!
Da migliorare: Everything OK
Corso realizzato: Novembre 2016
Consiglieresti questo centro?:
A
Ania Jakimiuk
20/06/2016
Il meglio: You guys are great! Thank you for everything you’ve done for me. This course has helped me to improve my language skills. The teacher was totally professional, always ready to help. I hope I can come back some other time.
Da migliorare: Nothing
Corso realizzato: Giugno 2016
Consiglieresti questo centro?:

Cosa impari in questo corso?

English Language
Business English
Advanced English
English Conversation
Telephone Skills
Customer Care
English
Customer Service
Communication Skills
English Food
Basic English
Intermediate English
Customer Management
Reception
Hotel terminology

Programma

UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)