Reception Academy

Hotel Reservations Agent & Opera PMS Hotel Software - 4 Week Course - Accredited by the Institute of Hospitality

4.7 eccellente 5 opinioni
Reception Academy
A City of London (England)

886 € 842 
*Prezzo Orientativo
Importo originale in GBP:
£ 799  £ 759

Informazioni importanti

Tipologia Laboratorio intensivo
Livello Beginner
Luogo City of london (England)
Ore di lezione 80h
Durata 20
Inizio Scegli data
  • Laboratorio intensivo
  • Beginner
  • City of london (England)
  • 80h
  • Durata:
  • Inizio:
    Scegli data

Do you want to work in the hospitality field? Are you in need of a career change? Reception Academy offers this Hotel Reservations Agent course!

This four (4) week course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations Department of any major Hotel in the world.

During four weeks you will develop and acquire the knowledge and practice needed to work as a Hotel Reservation Agent. If you have any questions or doubts, ask for more information through Emagister's website.

Informazioni importanti
Quali sono gli obiettivi della formazione?

Start your new Hotel Career from as little as £45.79 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work in any Reservations Department of any major international hotel.

È la formazione giusta per me?

This course was created in conjunction with international hotels therefore all relevant subjects are covered to ensure our students graduate as exceptional professional Hotel Reservations Agents. This course is specifically suited to individuals who wish to expand upon their skill set and therefore progress their career.

Qual è il processo di iscrizione?

To enrol, simply book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: To participate in this course we suggest the applicants have conversational level of English. Those applicants who do no have a conversational level of English are advised to complete our Hospitality English Language course.

Strutture (1)
Dove e quando
Inizio Luogo
Scegli data
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Visualizza mappa
Inizio Scegli data
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Visualizza mappa


Valutazione del corso
Lo consiglia
Valutazione del Centro

Opinioni sul corso

Guillermo Diaz De La Cruz
Il meglio: This multi week course of Hotel Receptionist in Reception Academy is full of practical exercises making you feel like genuine front desk agent. All educator was very proficient, learned and extremely motivational.Special thanks to Daniel for his exceptional way of teaching & advises.
Da migliorare: -
Corso realizzato: Luglio 2018
Consiglieresti questo centro?:
Lenka Chlebcova
Il meglio: Reception Academy was the best choice what I've ever constructed .Thank you to each one who I met in last four weeks, especially to my mentor Pierre.& likewise to Andrew, Anna and Mr Gizmo. I took in a great deal and I prescribe to everybody who needs to works in hospitality.
Da migliorare: -
Corso realizzato: Ottobre 2018
Consiglieresti questo centro?:
Milena Vespari
Il meglio: I thank you to our superb instructor Pierre for information and inspiration shared with us.
Da migliorare: -
Corso realizzato: Giugno 2018
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Basic IT
Hospitality Management
Customer Service
Sales Techniques
Sales Strategy
Communication Skills
Organizational Skills
Skills and Training
Sales Training
Multiple Bookings
Setting up of Routing and Sharing
Rate Structure
Sales plan
Reservation procedures
Hotel Receptionist
Hotel procedures


Course Material covered:
  • Processing bookings via phone
  • Group/multiple bookings
  • Booking from allocation
  • 3rd party payment requirements
  • Processing of pre-paid and deposit rates
  • Arrival checks, follow up and chasing payment guarantee
  • Rate structure and cancellation policies
  • Up-Selling services
  • Understanding of market codes, source and channels
  • Basic understanding of global distribution systems and Opera PMS options
  • Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
  • Setting up of routing and sharer
  • Room type balancing
  • Processing day use bookings
  • Paymaster accounts
  • Essential billing instruction
Inclusive of the price:
  • Certificate of completion for “Hotel Reservations Agent”
  • Hotel specific Reception Academy CV
  • Profile photograph to be attached to CV
  • Individual profile on the Reception Academy website, which is accessible to over 500 hotels
  • Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
  • Reception Academy stationery
  • Tea & Coffee