Practical and hands on use of Opera PMS Software
Reception Academy

Hotel Reservations Agent & Opera PMS Hotel Software 7 Weekends Course - Accredited

5.0 eccellente 2 opinioni
Reception Academy
A City of London (England)

1.077 € 969 
*Prezzo Orientativo
Importo originale in GBP:
£ 899  £ 809

Informazioni importanti

Tipologia Short course
Livello Beginner
Luogo City of london (England)
Ore di lezione 80h
Durata 9
Inizio 01/01/2020
  • Short course
  • Beginner
  • City of london (England)
  • 80h
  • Durata:
  • Inizio:

Start your new Hotel Career from as little as £49.96 a month. Easy Repayment Plan available for this course. Get in touch with us if you are interested in this option and wish to find out more.

This specific classroom course, unlike other online courses offered, has been designed for individuals looking to begin a career in the Hospitality industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Reservations Agent, ultimately leading to employment in one of our many partner hotels.

This Hotel Reservations Agent & Opera PMS Hotel Software course is endorsed by the Institute of Hospitality (IOH) for its quality, innovation and industry specific modules tailored to the needs of leading hotels around the world.

Do you want to work in the hospitality field? Are you in need of a career change? Reception Academy offers this Hotel Reservations Agent course!

This nine (9) weekend course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations Department of any major Hotel in the world.

Informazioni importanti
Quali sono gli obiettivi della formazione?

During seven weekends you will develop and acquire the knowledge and practice needed to work as a Hotel Reservation Agent. If you have any questions or doubts, ask for more information through Emagister's website.

: Take advantage of our Advanced Purchase Rate and benefit from a 10% discount. Book any classroom course at least 4 weeks before the course is due to start and automatically receive a 10% discount on check out.

Requisiti: To participate in this course we suggest the applicants have conversational level of English. Those applicants who do no have a conversational level of English are advised to complete our Hospitality English Language course.

Strutture (1)
Dove e quando
Inizio Luogo
01 gen 2020
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Visualizza mappa
Inizio 01 gen 2020
City of London
Coppergate House, 16 Brune Street, E1 7NJ, London, England
Visualizza mappa


Valutazione del corso
Lo consiglia
Valutazione del Centro

Opinioni sul corso

Ivana Karcolova
Il meglio: Only in duration of two weeks I had a great experience in Reception Academy. English Hospitality Course gave me bunches of certainty with speaking, We had a fabulous time with Nathalie Deline-Mullis who always answer all inquiries and help with whatever we needed.
Da migliorare: -
Corso realizzato: Marzo 2018
Consiglieresti questo centro?:
Kitti Csaplar
Il meglio: A big thank you for the Reception Academy Team for everything that they done for us in that 4 weeks especially to Pierre our lovely and funny teacher.I got a receptionist job in Dukes Hotel . It was the best choice I've ever made.Everyone was so useful and proficient.
Da migliorare: -
Corso realizzato: Giugno 2018
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Telephone Skills
Customer Service
Sales Techniques
Sales Strategy
Payment policies
Multiple Bookings
Booking procedures
Up-selling tecniques
Group bookings
Cancellation policies
Market codes
Reservations Agent
Opera PMS


Course Material covered:
  • Processing bookings via phone
  • Group/multiple bookings
  • Booking from allocation
  • 3rd party payment requirements
  • Processing of pre-paid and deposit rates
  • Arrival checks, follow up and chasing payment guarantee
  • Rate structure and cancellation policies
  • Up-Selling services
  • Understanding of market codes, source and channels
  • Basic understanding of global distribution systems and Opera PMS options
  • Revenue per available room (RevPAR), average daily rate (ADR) and commission calculations
  • Setting up of routing and sharer
  • Room type balancing
  • Processing day use bookings
  • Pay master accounts
  • Essential billing instruction
Inclusive of the price:
  • Certificate of completion for “Hotel Reservations Agent”
  • Hotel specific Reception Academy CV
  • Profile photograph to be attached to CV
  • Individual profile on the Reception Academy website, which is accessible to over 500 hotels
  • Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters
  • Reception Academy stationery
  • Tea & Coffee