Distance Learning College

ILM Level 3 Award/Certificate/Diploma in First Line Management

Distance Learning College
A Distanza

501-1000 €

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Tipologia Corso
Livello Intermediate
Metodologia A distanza
Durata 1
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  • Intermediate
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The ILM Level 3 in Leadership and Management qualification is designed for students looking to establish a career within management.

The course is tailored to suit the individual and the range of units cover areas of management to help you develop your existing skills to help move you forward and progress your role within management.

ILM Membership included.

Course content:

Solving Problems and Making Decisions
Understanding Innovation and Change in the Organisation
Planning and Allocating Work
Planning Change in the Workplace
Writing for Business
Contributing to Innovation and Creativity in the Workplace
Understanding Leadership
Understand how to establish an effective team
Understanding how to motivate to improve performance
Developing yourself and others
Understanding conflict management in the workplace
Understanding stress management in the workplace
Understanding discipline in the workplace
Understanding recruitment and selection of new staff in the workplace
Understanding the induction of new staff in the workplace
Understanding training and coaching in the workplace
Understanding quality management in the workplace
Understanding organising and delegating in the workplace
Managing workplace projects
Understanding health and safety in the workplace
Understand the organisation and its context
Understanding performance management
Understanding customer service standards and requirements
Giving briefings and making presentations
Understanding costs and budgets in an organisation
Understanding how to manage the efficient use of materials and equipment
Understanding the communication process in the workplace
Understand how to lead effective meetings
Understanding negotiation and networking in the workplace
Understanding workplace information systems
Understanding marketing for managers

Informazioni importanti
È la formazione giusta per me?

Anyone within a supervisor role, with a level 2 qualification or higher or even those with relevant experience.

Requisiti: No requirements are needed for this course but the Distance Learning College are dedicated to ensuring students are enrolled on the right course, at the right level for them.

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Cosa impari in questo corso?

Customer Service
Line Management
Management Planning
Communication Training


The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today’s first line manager. The Mandatory unit ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.

The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the certificate. 

The Diploma develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. The qualification builds on the Award and Certificate, though is more suited to the practising manager. (Please note candidates are not required to undertake either the Award or Certificate as prerequisite and may join Diploma programmes directly). The additional mandatory units cover business communication – writing for business and making presentations – creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.  

Flexibility – all candidates are able to choose from a diverse range of optional units to build their qualification – the Award, Certificate or Diploma (see the table below). This high level of flexibility allows individuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualification can be fully tailored to meet the varying needs of learners across all employment sectors.

More information:

  • This is a full UK regulated qualification highly valued within the UK and around the world.
  • Level 3 is equivalent to an AS and A level qualification
  • The same certification as you would get from a UK College or University.


All units are assessed by assignment, one assignment per unit.

Ulteriori informazioni

Payment options: Prices vary depending on certificate or diploma. Contact for exact prices