The Knowledge Academy

Improving Assertiveness To Achieve Success Training

4.5 eccellente 3 opinioni
The Knowledge Academy
A Cardiff (Wales)

*Prezzo Orientativo
Importo originale in GBP:
£ 1.299

Informazioni importanti

Tipologia Corso
Luogo Cardiff (Wales)
Durata 2
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  • Corso
  • Cardiff (Wales)
  • Durata:
  • Inizio:
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Delegate pack consisting of course notes and exercises Manual Experienced Instructor Refreshments

Strutture (1)
Dove e quando
Inizio Luogo
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Castle Street, CF10 1SZ, Cardiff, Wales
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Inizio Scegli data
Castle Street, CF10 1SZ, Cardiff, Wales
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Valutazione del corso
Lo consiglia
Valutazione del Centro

Opinioni sul corso

Ian hope
Il meglio: James was a superlative tutor –he knew the subject matter inside out and gave great 'real life' examples of projects. Thumbs up!
Da migliorare: Nothing
Corso realizzato: Febbraio 2016
Consiglieresti questo centro?:
Il meglio: The course was excellently delivered and Ian`s approach put us all at ease.
Da migliorare: All good
Corso realizzato: Maggio 2016
Consiglieresti questo centro?:
Bukuru Jean Berchmas
Il meglio: The training helped me to understand my job better –now I’m able to use the computer without any problem.
Da migliorare: .
Corso realizzato: Maggio 2016
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Body Language
Communication Skills
Communication Training
Assertive Behaviour
Assertiveness Training
Confidence Training
Skills and Training
Assertiveness Training
Confidence Training
Confidence Training
Assertiveness Training


The Knowledge Academy Improving Assertiveness to Achieve Success 2 day course covers the following topics: Introduction

Improving Assertiveness to Achieve Success is a five-day course designed to build your self-confidence and influence others. Assertiveness is a technique with which we can express our views or ideas to others with a positive and influential style. This course helps you to understand your behavioural style and develop techniques for communicating with others. This training course will help improve your ability to influence others, use effective body language and express discrepancy in a positive way.


There are no prerequisites required for this course.

  Who Should Attend?

Anyone who wants to develop their self-confidence and adapt their assertiveness techniques to improve their communication skills.  

  What will you learn?
  • Learn about assertiveness and self-worth
  • Using assertive body language
  • Learn different assertive techniques and communication skills
  • Managing and recognising aggressive behaviour in yourself and others 
  • Learn to say ‘no’ confidently without offending anyone 
  • Handling challenging situations to achieve positive outcomes
  • Give individuals the perspective of their positions, objectives which they want to achieve, overcome their complications, to become strong-minded, but without hurting others


Course Structure:

By attending this assertiveness training course, you will learn about Assertiveness, techniques to become Assertive, improve communication skills and also handling conflicts.   

In the first module, you will learn about:

  • Assertiveness
  • Techniques
  • Styles
  • Components of Assertive Behaviour
  • Body Language
  • Communication skills

In the second module, you will learn about:

  • Facing challenging situations
  • Conflicts   
  • Implementing Action Plans
  • Strategies for Say No
  • Anger Management


Benefits of course:

The delegates will gain the following benefits from this course:

  • Increase self-confidence and self-worth
  • Understand or recognise your feelings and express them in an efficient way
  • Learn about various communication methods and styles to improve your communication skills
  • Anticipate circumstances and prepare your responses to make others in your favour. 
  • Improve assertive body language by using different assertive styles and techniques
  • Develop decision-making skills and reduce stress
  • Learn to say ‘no’ confidently without any regret
  • Deal with stressful situations and conflicts and also with assertive behaviour


Course Content:

This course covers the following topics:


  • Overview
  • Benefits
  • Assertive Behaviour
  • Aggressive Behaviour
  • Passive Behavior
  • Differentiate between Assertive, Aggressive, and Passive Behaviours
  • Understand Self-Consciousness and Openness

Assertive Techniques and Styles

  • Different Styles of Assertiveness
  • Techniques
  • Rules for Assertiveness
  • Importance of Body Language

 Components of Assertive Behaviour

  • Visual Communication
  • Facial Gesture 
  • Body Language
  • Vocalisation, Voice Volume and Tone
  • Clear Speech Content 

Communication Skills

  • Communication Methods
  • Various Communication Styles
  • Communication Rules
  • Barriers
  • Listening Skills
  • Obtaining Your Communication Style

Facing Challenging Situations and Conflicts

  • Classify Confronting Problems
  • Communicate Evidently in Difficult Situations
  • Simplify conflict
  • Solving Conflict 
  • Say ‘No’ Without any Regret
  • Implementation of Action Plans for Achieving Goals

Strategies for Say No

  • Identify Reason for No
  • Explain Reason for Saying No
  • Reject Request Not The Person
  • Construct a Preemptive No
  • Get Ready to Miss Opportunities
  • Gather Courage for Say No

 Managing Anger

  • Understanding and Managing Anger
  • Explore The Reason Behind Anger
  • Prepare for Difficult Conversations
  • Identify Warning Signs of Anger
  • Ways to Control Anger

Ulteriori informazioni

  • Gain confidence by developing your a ssertiveness skills
  • Make a positive impact at work using techniques to enhance your skills
  • Training provided in luxury nationwide venues
  • Small class sizes for optimum delegate-instructor interaction
  • Great opportunity to learn the ability to assert yourself in challenging situations
  • Includes material and manuals
  • Book Online or Call 01344 203999 to speak to a training advisor today