Hudson Courses Limited

ITIL® Continual Service Improvement (official exam included)

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Hudson Courses Limited

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Would you like to give an impulse to your professional life? If so, you should check this ITIL® Continual Service Improvement (official exam included) course, organized by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

So, if you want more information about this programme contact Hudson Courses Limited through Emagister.co.uk without hesitation. You won’t regret it!

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Requisiti: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well. If you have not already done so, you can find more information and erol on this course by clicking here.

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Il meglio: They offer amazing services. I was having a problem with my login process they immediately resolved it.
Da migliorare: nothing to improve
Corso realizzato: Aprile 2018
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Cosa impari in questo corso?

IT risk
Management Planning
Management Control
IT Management
Service Management
Technical mechanical documentation
Technical Unit


Course Programme

This course bundle includes the ITIL Continual Service Improvement course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

  • Course 01 – Course Introduction – 11m
  • Topic A – Course Organization
  • Topic B – Course Conventions & Agenda
  • Course 02 – Continual Service Improvement – 42m
  • Topic A – Introduction to CSI
  • Topic B – Principles of CSI
  • Topic C – CSI Summary
  • Course 03 – 7-Step Improvement Process – 46m
  • Topic A – 7-Step Improvement Introduction
  • Topic B – 7-Step Improvement Activities
  • Topic C – Lifecycle Integration
  • Topic D – 7-Step Improvement Context
  • Topic E – 7-Step Improvement Process Summary
  • Course 04 – Reporting, Methods & Technology – 1hr 1m
  • Topic A – Reporting & Measurement
  • Topic B – CSI Methods & Techniques
  • Topic C – Technology for CSI
  • Topic D – Reporting, Methods & Technology Summary
  • Course 05 – CSI Organization & Implementation 42m
  • Topic A – Organizing for CSI
  • Topic B – Implementing CSI
  • Topic C – CSI Technology & Implementation Summary
  • Mock Exam
Course access period: 6 months online access