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Hudson Courses Limited

ITIL® Operational Support and Analysis (official exam included)

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Hudson Courses Limited
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Descrizione

Would you like to give an impulse to your professional life? If so, you should check this ITIL® Operational Support and Analysis (official exam included) course, organized by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

So, if you want more information about this programme contact Hudson Courses Limited through Emagister.co.uk without hesitation. You won’t regret it!

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Prezzo per gli utenti Emagister:

Requisiti: In order to undertake this course and sit the exam, you must have passed the ITIL Foundation exam first. It is recommended however that you have also obtained the ITIL Practitioner certification as well.

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Valutazione del Centro

Opinioni sul corso

G
GIANLUCA RINELLI DAS CHAGAS
28/12/2017
Il meglio: They are very much helpful. They also answer my every question when I am in trouble with the study material or any other issue related to the course.
Da migliorare: nothing to improve
Corso realizzato: Dicembre 2017
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Cosa impari in questo corso?

Management
IT
Technology
Operating System
Service Operations
Service Management
Service level management
Service reports and dashboards
Analysis
IT service managent

Programma

Course Programme


This course bundle includes the ITIL Operational Support and Analysis course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
 

Course 01 – Course Introduction – 11m
Topic A – Course Organization
Topic B – Course Conventions & Agenda


Course 02 – Introduction to Operational Support & Analysis – 30m
Topic A – Service Operation
Topic B – Principles of OSA
Topic C – OSA Summary


Course 03 – Service Operation Processes – 3h 1m
Topic A – Event Management
Topic B – Incident Management
Topic C – Request Fulfillment
Topic D – Problem Management
Topic E – Access Management
Topic F – Operational Activities of Other Lifecycle Processes
Topic G – Service Operation Processes Summary


Course 04 – OSA Common Activities – 25m
Topic A – Common Activities
Topic B – OSA’s Common Activities
Topic C – Common Activities Summary


Course 05 – Service Operation Functions – 46m
Topic A – Service Desk Function
Topic B – Technical Management Function
Topic C – IT Operations Management
Topic D – Application Management Function
Topic E – Service Operation Functions Summary


Course 06 – Organize & Implement – 58m
Topic A – Organizational Structures
Topic B – Roles & Responsibilities
Topic C – Technology Considerations
Topic D – Implementing OSA
Topic E – Organize & Implement Summary
Mock Exam