Hudson Courses Limited

ITIL® Service Offerings and Agreements (official exam included)

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Hudson Courses Limited
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1.754 € 622 
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Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Offerings and Agreements (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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Valutazione del corso
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Valutazione del Centro

Opinioni sul corso

Il meglio: They offer amazing course structure with quality associates. The mock tests are an easy way to identify your fines and flaws. The study material comes with different videos which make the learning process easier.
Da migliorare: nothing to improve
Corso realizzato: Agosto 2018
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Management Information Systems
IT risk
Management Planning
Service Operations
Service Management
Service level management
Service reports and dashboards
IT Service Management


Course Programme

This course bundle includes the ITIL Service Offerings and Agreements course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.

Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Offerings & Agreements – 39m
Topic A – Introduction to Service Offerings & Agreements
Topic B – Service Offerings & Agreements Principles
Topic C – Service Offerings & Agreements Context
Topic D – Service Offerings & Agreements Summary

Course 03 – SOA Processes – 4h 2m
Topic A – Service Portfolio Management
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Demand Management
Topic E – Supplier Management
Topic F – Financial Management
Topic G – Business Relationship Management
Topic H – SOA Processes Summary

Course 04 – Organizing, Technology & Implementation – 37m
Topic A – Organizing for SOA
Topic B – SOA Technology & Implementation
Topic C – Organizing, Technology & Implementation Summary

Mock Exam