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      RISPARMIA 65%
      Hudson Courses Limited

      ITIL® Service Operation (official exam included)

      5.0 eccellente 1 opinione
      Hudson Courses Limited
      Online
      • Hudson Courses Limited
      Prezzo Emagister

      1.712 € 607 
      *Prezzo Orientativo
      Importo originale in GBP:
      £ 1.549  £ 549
      CORSO PREMIUM

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      Descrizione

      Are you interested in increasing your knowledge in ITIL? If your answer is “yes” then you should join this ITIL® Service Operation (official exam included) course, by Hudson Courses Limited, that Emagister.co.uk has added to its catalogue.

      ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

      ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

      ITIL is globally accepted as the most widely used best practices for IT service management. Companies that use ITIL best practices range from IT companies, the Fortune 500 market, governments, and small businesses. ITIL is used internationally.

      Click on our website Emagister.co.uk in order to find all the information related to the course. We will inform you about the course without any obligation.

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      Online
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      Online

      Opinioni

      5.0
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      Valutazione del Centro

      Opinioni sul corso

      L
      LOUIS
      19/02/2018
      Il meglio: If you want to study at home, they Hudson is the perfect place for you. Their support services are really nice and reactive.
      Da migliorare: nothing to improve
      Corso realizzato: Febbraio 2018
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      * Opinioni raccolte da Emagister & iAgora

      Cosa impari in questo corso?

      Access
      Management Information Systems
      IT
      Technology
      IT risk
      Management Planning
      Service Operations
      Service Management
      Service level management
      Service reports and dashboards
      IT Service Management

      Programma

      Course Programme


      This course bundle includes the ITIL Service Operation course material, plus the official ITIL exam. Scroll down to see what’s covered in this course.
       

      Course 01 – Course Introduction – 12m
      Topic A – Course Organization
      Topic B – Course Conventions & Agenda


      Course 02 – IT Service Lifecycle Service Operation – 36m
      Topic A – Introduction to Service Operation
      Topic B – Principles of Service Operation
      Topic C – Service Operation Summary


      Course 03 – Service Operation Processes – 2h 36m
      Topic A – Event Management
      Topic B – Incident Management
      Topic C – Request Fulfillment
      Topic D – Problem Management
      Topic E – Access Management
      Topic F – Operational Activities of Other Lifecycle Processes
      Topic G – Service Operation Processes Summary


      Course 04 – Common Service Operation Activities – 25m
      Topic A – Common Activities
      Topic B – Common Activities Summary


      Course 05 – Service Operation Functions – 42m
      Topic A – Service Desk Function
      Topic B – Technical Management Function
      Topic C – IT Operations Management
      Topic D – Application Management Function
      Topic E – Service Operation Functions Summary


      Course 06 – Technical Considerations – 52m
      Topic A – Service Operation Organizational Structures
      Topic B – Roles & Responsibilities
      Topic C – Technology Considerations
      Topic D – Implementing Service Operation
      Topic E – Service Operation Considerations Summary


      Mock Exam
       

      Course access period: 6 months online access