University of Buckingham

MSc in Management in a Service Economy

University of Buckingham
A Buckingham (Inghilterra)

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Informazioni importanti

Tipologia Postgraduate
Luogo Buckingham (Inghilterra)
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  • Postgraduate
  • Buckingham (Inghilterra)
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Descrizione


Over 70% of the world’s economy is services. The MSc Management in a Service Economy aims to equip graduates with the ability to create and deliver reliable customer centred service – a key differentiator for business today. In many industries, profit margins on product sales have shrunk enormously, leading to an increased focus on generating profits through value-added services. Thus, the best firms now bundle customer-centred service with a manufactured product and create service centred solutions. Some, like IBM have moved completely to service and solutions.
Service Management as a body of knowledge has made immense progress in the last decade. Economies are more and more service-focused and it has become imperative to study all aspects of managing service. Buckingham is among the very few universities in the world to have responded to the demand for the creation of expertise in this area and to have established a track-record of success.

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Dove e quando
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Buckingham
Hunter Street, MK18 1EG, Buckinghamshire, Inghilterra
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Inizio Scegli data
Luogo
Buckingham
Hunter Street, MK18 1EG, Buckinghamshire, Inghilterra
Visualizza mappa

Cosa impari in questo corso?

Business Development
Cross Cultural
Leadership
IT Project Management
Design
Financial
Project
Project Management
Financial Training
Service Management
Financial Training
Service Management

Programma

Service Management graduates 2013

Modules available on this course
  • Dissertation
  • Financial Information for Business / Accountability, Responsibility and Governance / Business Simulation
  • Integrated Service Management and Marketing
  • Managing People Across Cultures
  • Managing People and Leadership in Services
  • Practical Research Methods
  • Project Management
  • Service Operations
  • Full course information in the University HandbookStudent testimonials I joined the Talent & Organisation practice of Aon Hewitt China in June 2011, and Service Management has truly prepared me well for the job. Everything I have learned from the course comes alive in my consulting work. I am using the cycle of service to assess the call centre processes and service standards; taking the SERVQUAL dimensions to design a customer satisfaction survey on the HR Shared Service Centre; using Southwest Airlines case for business development; helping expatriates with cross cultural training; using my project management knowledge to manage my work etc. etc. There are countless examples of how Service Management has helped me to perform well and come out with good solutions on the project.Jingqi Li (Service Management 2009)Read more student testimonials