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Learn Opera PMS and hotel procedures

Opera PMS Hotel Software - 2 Weekend Course - Accredited by the Institute of Hospitality

5.0 eccellente 2 opinioni
Reception Academy
A City of London (Inghilterra)

452 € 429 
*Prezzo Orientativo
Importo originale in GBP:
£ 399  £ 379

Informazioni importanti

Tipologia Short course
Livello Beginner
Luogo City of london (Inghilterra)
Durata 5 Days
Inizio Scegli data
  • Short course
  • Beginner
  • City of london (Inghilterra)
  • Durata:
    5 Days
  • Inizio:
    Scegli data

Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist & Opera PMS London Course offered by Reception and published in emagister.com is the right choice.

The course is aimed at everyone looking for start their career within the hospitality industry, no experience required. It is the shorter version of the full Hotel Receptionist Course. Nevertheless, it covers the UK 5 stars hotel essential procedures and brand standards including welcoming guests, reservation procedures, booking over the phone and dealing with client complaints, among others. Candidates will also learn how to operate the most used reservation system: Opera Property Management System V5 Full Service. This is the most popular hotel software and most job applications require experience with this software. Practical training includes check-in and check-out, as well as creating bookings and cancellations with Opera.

The intensive training consists of five days. Candidates will have access to an individual computer. Upon successful completion of the course, they will gain a certificate from Reception Academy.

Informazioni importanti
Quali sono gli obiettivi della formazione?

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc.
This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

È la formazione giusta per me?

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Requisiti: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Certificate of attendance from Reception Academy


Dove e quando

Inizio Luogo Orario
Scegli data
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
Monday to Friday, 16:30 - 20:30
Inizio Scegli data
City of London
16 Brune Street, London, Inghilterra
Visualizza mappa
Orario Monday to Friday, 16:30 - 20:30


Valutazione del corso
Lo consiglia
Valutazione del Centro

Opinioni sul corso

Michela Porcu
Il meglio: Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!
Da migliorare: Nothing.
Corso realizzato: Febbraio 2017
Consiglieresti questo centro?:
Louise O'Driscoll
Il meglio: I just completed a one week course with the Academy, here in Dublin, Ireland. I just want to say a big obligation to the Academy for putting on a brilliant course I acknowledged so much and relished it so much. Our tutor Martin was fabulous, to the point very clear and just a complete fabulous guy. I am so cheerful I did it and maybe one day I will do the one month course, thanks academy for taking the course to Ireland, It was a delectation doing the course, again obliged, I suggest the course very highly
Da migliorare: Nothing.
Corso realizzato: Aprile 2016
Consiglieresti questo centro?:

Cosa impari in questo corso?

Decision Making
Telephone Skills
Conflict Resolution
Problem Solving
Hotel Management
Communication Skills
Hotel Marketing
Hotel reception
Hotel Experience
Booking procedures
Hotel terminology
Opera options
Hotel accounts
Hotel Receptionist
Opera PMS


Course material covered:

  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology