RISPARMIA 87%
Special Offer - CPD Accredited - NUS Eligible
Oplex careers

Retail Customer Service Course - Level 3 - Accredited

4.5 eccellente 1 opinione
Oplex careers
Online
Prezzo Emagister

178 € 22 
*Prezzo Orientativo
Importo originale in GBP:
£ 150  £ 19

Informazioni importanti

Tipologia Short course
Metodologia Online
Durata 12
Inizio Scegli data
  • Short course
  • Online
  • Durata:
    12
  • Inizio:
    Scegli data
Descrizione

The online Retail Customer Service Course will provide insight into retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples.


Informazioni importanti
È la formazione giusta per me?

The Retail Customer Service course from Oplex Careers is perfect if you’re just starting out in the industry or simply fancy learning something new.

Qual è il processo di iscrizione?

One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may have.

You can also see the full course details at: https://deals.oplexcareers.com/course/retail-customer-service-course/?id=6

Prezzo per gli utenti Emagister: Special Offer

Requisiti: There a no specific entry requirements to enroll on the Retail Customer Service course. You need basic numeracy and literacy skills, so everyone is welcome to join the course.

Strutture (1)
Dove e quando
Inizio Luogo
Scegli data
Online
Inizio Scegli data
Luogo
Online

Opinioni

4.5
eccellente
Valutazione del corso
96%
Lo consiglia
4.5
eccellente
Valutazione del Centro

Opinioni sul corso

K
Kouji
13/02/2016
Il meglio: Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
Da migliorare: Nothing.
Corso realizzato: Febbraio 2016
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

Conflict
Retail
Customer Service Skills
Customer Care
Customer Service
Communication Skills
Accredited
Communication Training
Customer satisfaction
Services
Customer
Service

Programma

The Retail Customer Service Course is split into the following modules:

    • Importance of Communication

• Importance of Communication
• Verbal Communication
• Non-Verbal Communication
• Listening Skills

    • Complaint Handling

• Types of Complainer
• Common Complaints
• Handling a Complaint

    • Conflict Management

• Forms of Conflict
• Signs of Increasing Anger and Aggression
• Conflict Resolution

    • Increasing Sales through Customer Service

• Types of Customer
• Up-Selling and Cross-Selling
• Social Media
• Methods for Increasing Sales

    • Customer Feedback

• Types of Feedback
• Use of Feedback Forms
• Negative Feedback
• Positive Feedback

  • Final Assessment




Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Retail Customer Service Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Ulteriori informazioni

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.