Reception Academy

Telephone Handling - Online Course

5.0 eccellente 2 opinioni
Reception Academy
  • Reception Academy

*Prezzo Orientativo
Importo originale in GBP:
£ 20

Informazioni importanti

Tipologia Corso
Metodologia Online
Durata 1
Inizio Scegli data
Campus online
Servizio di consultazione
Tutoraggio personalizzato
  • Corso
  • Online
  • Durata:
  • Inizio:
    Scegli data
  • Campus online
  • Servizio di consultazione
  • Tutoraggio personalizzato

Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in is the perfect choice.

The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.

It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued., helping you to give an impulse in your career!

Informazioni importanti
Quali sono gli obiettivi della formazione?

The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.

È la formazione giusta per me?

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

Qual è il processo di iscrizione?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Requisiti: Access to a computer and the internet.

Strutture (1)
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Valutazione del corso
Lo consiglia
Valutazione del Centro

Opinioni sul corso

Ivana Karcolova
Il meglio: Reception Academy teaches everything about Reception & how to convey 5 star services.Ramin Semsar is great coach with good sense of humor. Because of him you will dependably anticipate go to end of the weekend class, even after busy week .
Da migliorare: -
Corso realizzato: Luglio 2018
Consiglieresti questo centro?:
Vlad Gabriel Nedelcu
Il meglio: Reception Academy is best choice for two course i:e Receptionist and Opera V5 Course and Hospitality English class. Everyvery one of the mentors are phenomenal including my coaches Pierre and Ramin. I profoundly suggest Reception Academy for the individuals who need to start another profession
Da migliorare: -
Corso realizzato: Agosto 2018
Consiglieresti questo centro?:
* Opinioni raccolte da Emagister & iAgora

Cosa impari in questo corso?

English Language
English Conversation
Decision Making
Telephone Skills
Persuasion Skills
Conflict Resolution
Problem Solving
Customer Service
Communication Skills
Difficult People
Time management
Customer satisfaction
Guest complaint handling


Topics covered in the Telephone Handling Online Course:

• How to professionally answer the phone

• What brand standards to follow when answering the phone

• Putting guests on hold and getting them back again

• Transferring phone calls

• Introduced Transfer

• Blind Transfer

• How to handle difficult situations

• How to end a conversation