IBM Tealeaf 8.8 Advanced Reports and Dashboards

Digi Academy
A Milano

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Informazione importanti

  • Corso
  • Milano
Descrizione

Obiettivi  

Informazione importanti
Sedi

Dove e quando

Inizio Luogo
Consultare
Milano
Via Valtellina, 63, 20124, Milano, Italia
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· Requisiti

Prerequisiti

It is recommended that the following courses be taken as prerequisites prior to taking this course:

  • IBM Tealeaf Fundamentals 8.8 (9F090)
  • IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)

Programma

Contenuti del corso

This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.

Contenuti dettagliati del corso

  • Course Overview
  • Unit 1. Introduction to Advanced Reporting
  • Unit 2. Top Movers
  • Unit 3. Business Process Scorecards
  • Unit 4. KPI Scorecards
  • Unit 5. Dashboards
  • Unit 6. Report Templates
  • Review and Summary


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