IBM Tealeaf 8.8 Advanced Reports and Dashboards
Corso
A Milano
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Descrizione
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Tipologia
Corso
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Luogo
Milano
Obiettivi
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Profilo del corso
Prerequisiti It is recommended that the following courses be taken as prerequisites prior to taking this course: IBM Tealeaf Fundamentals 8.8 (9F090) IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)
Opinioni
Programma
Contenuti del corso
This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.
Contenuti dettagliati del corso
- Course Overview
- Unit 1. Introduction to Advanced Reporting
- Unit 2. Top Movers
- Unit 3. Business Process Scorecards
- Unit 4. KPI Scorecards
- Unit 5. Dashboards
- Unit 6. Report Templates
- Review and Summary
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
IBM Tealeaf 8.8 Advanced Reports and Dashboards