Supporting Cisco Services Provider IP NGN Operations

Digi Academy
A Milano

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Informazione importanti

  • Corso
  • Milano

Obiettivi Upon completing this course, the learner will be able to meet these overall objectives: Describe service provider NGN technology trends and their impact on operational environments Describe the various NMS tools that are available to monitor networks and network devices Implement incident (event) management procedures Demonstrate fault management procedures Describe the configuration management process Demonstrate change management procedures Identify performance management procedures

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Dove e quando

Inizio Luogo
Via Valtellina, 63, 20124, Milano, Italia
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· Requisiti


The recommended knowledge and skills that a learner should have for the best learning outcome are as follows:

  • IP networking fundamentals; those topics supported by the Interconnecting Cisco Network Devices Part 1 (ICND1) course
  • Operations process knowledge, represented by the Business Process Framework (eTOM) and Information Technology Infrastructure Library (ITIL) training or recommendations
  • Troubleshooting methodology knowledge or experience as applied to IP network environments
  • UNIX or Linux operating system experience or general familiarity


Contenuti del corso

The Supporting Cisco Service Provider IP NGN Operations (SSPO) course is a five-day ILT course that is intended to help prepare individuals to pass the Cisco CCNA Service Provider Operations certification exams. This course will also provide a foundation in service provider network operations for additional courses and certification exams at the professional level. This course is designed to introduce entry-level personnel to the service provider network operations environment, processes-orientation, management tools and methods. It gives students the opportunity to practice the primary job roles and tasks. The course is also intended to help prepare students for the Cisco CCNA Service Provider Operations certification exam.

Contenuti dettagliati del corso

Module 1: Introduction to the SP NGN and the Operations Environment

  • Lesson 1: Cisco IP NGN Architecture, Services, and Component Functions
  • Lesson 2: The Network Operations Environment
  • Lesson 3: Identify Current Operational Frameworks
  • Lesson 4: Network Operations Processes and Their Metrics

Module 2: NMS Tools and Protocols

  • Lesson 1: Identify the Various NMS Tools and Their Purpose
  • Lesson 2: Identify the Data Collection and Protocols Used to Monitor Network Systems
  • Lesson 3: Navigating IBM Tivoli Netcool Operations and Functions

Module 3: Incident Management

  • Lesson 1: Elements, Functions, Metrics and Process Flow for Incident Management
  • Lesson 2: Remedy Ticketing System and Component Functions

Module 4: Fault Management Procedures

  • Lesson 1: Systematic Troubleshooting Methodologies
  • Lesson 2: Common NGN Support Services
  • Lesson 3: Cisco IOS XR Device Operations and Configuration

Module 5: Configuration Management

  • Lesson 1: Configuration Management Process, Functions, and Tasks
  • Lesson 2: NMS Support of Configuration Management
  • Lesson 3: Interpret and Run Files for Common Scripting Tools
  • Lesson 4: Identify and Describe UNIX Cron Functions and File Syntax

Module 6: Change Management

  • Lesson 1: Elements, Functions, Metrics, and Process Flow for Change Management
  • Lesson 2: Navigating CiscoWorks NCM

Module 7: Performance Management

  • Lesson 1: Elements, Functions, Metrics, and Process Flow for Performance Management
  • Lesson 2: Fundamentals of Service Level Management

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