55342 - Supporting and Troubleshooting Windows 11

Module 1: Introducing Windows 11

· Overview of Windows 11

· New features in Windows 11

· Highlight significant changes from Windows 10

· Brief overview of UI changes

· Includes overview of system architecture, including both Linux and Android subsystems

· Troubleshooting installation and deployment

· Overview of required hardware, identifying differences from Windows 10

· Describe common reasons why devices cannot upgrade to Windows 11

· Recommendations for typical troubleshooting procedures

· Introduction to troubleshooting tools

· Task Manager

· Resource Monitor

· Performance Monitor

· Review of revised Settings app

Lab: Using Windows 11 troubleshooting tools

· Use Windows 11 troubleshooting tools

Module 2: Administering Windows 11 remotely

· Overview of administration tools

· Using Remote Desktop

· Using Quick Assist

· Using Windows Admin Center

· Introduction to Windows PowerShell

· Remoting with Windows PowerShell

· Enabling PowerShell Remoting

· Trusted hosts

· Introduction to provisioning

Lab: Administering Windows 11 remotely

· Implement Remote Desktop

· Manage remote computers using Windows PowerShell

Module 3: Troubleshooting startup and performing system recovery

· Overview of the Windows 11 Recovery Environment

· Configuring the Registry

· Troubleshooting startup settings

· Recovering BitLocker-protected drives

· Troubleshooting OS service Issues

· Recovering a computer

Lab: Troubleshooting startup and performing system recovery

· Explore Windows RE

· Resolve a startup issue

· Configure and recover BitLocker

· Recover a computer after failure

Module 4: Troubleshooting devices and device drivers

· Overview of hardware troubleshooting

· Group Policy settings than can control/inhibit hardware installation

· Troubleshooting device driver failures

Lab: Troubleshooting devices and device drivers

· Troubleshoot missing drivers

· Resolve a hardware issue

Module 5: Configuring and troubleshooting network connectivity

· Identifying incorrectly configured network and TCP/IP settings

· Overview of IPv4 subnet addressing to help identify incorrectly configured devices

· Determining Network Settings

· Troubleshooting network connectivity

· Troubleshooting name resolution

· Overview of remote access

· Troubleshooting issues with VPN connectivity

Lab: Configuring and troubleshooting network connectivity

· Troubleshoot a network connectivity issue

· Troubleshoot name resolution

· Troubleshoot remote access

Module 6: Troubleshooting Group Policy

· Overview of Group Policy

· Resolving client-configuration failures and GPO application issues

Lab: Troubleshooting Group Policy

· Troubleshoot the application of GPOs on client devices

Module 7: Configuring and Troubleshooting Security Settings

· Secure Boot, Trusted Boot, Measured Boot

· UEFI settings

· TPM requirements

· Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security

· Implementing Credential Guard, Exploit Guard, and Application Guard

· Configuring Windows Hello

· Troubleshooting sign-in issues

Lab: Configuring and Troubleshooting Security Settings

· Resolve a sign-in issue

Module 8: Configuring and Troubleshooting User State

· Troubleshooting the application of user settings

· Configuring and troubleshooting UE-V

· Configuring and troubleshooting Folder Redirection

Lab: Configuring and Troubleshooting User State

· Configure UE/V

· Configure Folder Redirection

· Troubleshoot Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

· Troubleshooting file permissions issues

· Troubleshooting issues with printers

· Performing File Recovery in Windows 11

Lab: Configuring and Troubleshooting Resource Access

· Resolve a file access issue

· Troubleshoot printing

· Recover files

Module 10: Troubleshooting applications

· Troubleshooting desktop apps

· Managing Universal Windows apps

· Overview of Application Control

· Troubleshooting AppLocker Policy application

· Troubleshooting application compatibility Issues

· Configuring Kiosk mode

Lab: Troubleshooting applications

· Troubleshoot AppLocker

· Provision a kiosk device

Module 11: Maintaining Windows 11

· Monitoring and troubleshooting Computer Performance

· Overview of Windows Update

· Configuring Windows Update for Business

· Troubleshooting Windows updates

Lab: Maintaining Windows 11

· Review computer performance

· Configure Windows Update