Administering Cisco Unity Connection

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Module 1: Introduction to Cisco Unity Connection
This module describes the function of Cisco Unity Connection, and the various interfaces that are used to access the system.
Lesson 1: Overview of Cisco Unity Connection
This lesson defines an understanding of Cisco Unity Connection functions and features, including the standalone, active-active cluster pair, and digital networking deployment models.
Understanding Cisco Unity Connection
Cisco Unity Connection Integration
Active-Active, High-Availability Deployment
Digital Networking Deployment Model
Lesson 2: Navigating Cisco Unity Connection
This lesson defines how to access the various applications and services in Cisco Unity Connection, including Cisco Unity Connection Administration and Cisco Unity Connection Serviceability.
Accessing Cisco Unity Connection
Logging into Cisco Unity Connection Applications
Cisco Unified Serviceability and Cisco Unity Connection Serviceability
Cisco Unity Connection Administration
Port Configuration for Telephony Integration
General Configuration
Lesson 3: Understanding Call Handlers, Users, and Call Flow
This lesson defines how to access and configure call handlers, users, and call flow in Cisco Unity Connection Administration.
Call Processing
Default Call Handlers
Handlers—Function and Purpose
Default Call Handler Flow
Call Handler Configuration
Incoming Call Flows
Cisco Unity Connection Incoming Call Flow
Message Retrieval
Incoming Call Processing Components
Call Routing—Direct or Forwarded
Call Routing—Direct
Call Routing—Forwarded
Configuration of Users
Implementation of Call Routing
Implementation of Call Routing—Direct
Implementation of Call Routing—Forwarded
Directory Handlers
Directory Handlers Configuration
Interview Handlers
Interview Handlers Configuration
Module 2: Configuration of Users and Contacts
This module describes the differences between users and contacts and the configuration procedures for each of these objects in Cisco Unity Connection. The learner will be able to explain the components that are required for user call processing by Cisco Unity Connection.
Lesson 1: Explaining Users and Contacts
This lesson explains the various users and contacts in Cisco Unity Connection.
Understanding Users
Preparing to Configuring Users
Configuring Authentication Rules
Configuring CoS
Configuring Schedules and Holidays
Configuring User Templates
Configuring Users
Understanding Contacts
Configuring Contacts
Lesson 2: Managing Multiple Users
This lesson provides an understanding of how to manage multiple users using various methods, such as AXL, LDAP, and BAT.
Configuring Multiple Users
Importing Users Using AXL
Importing Users Using LDAP
Importing Users Using BAT
Reviewing Users
Module 3: Implementation of Features
This module describes the various features and options that are available to users in Cisco Unity Connection.
Lesson 1: Implementing the Dial Plan
This lesson explains how to identify, create, and modify partitions and search spaces and assign them to the various objects in Cisco Unity Connection.
Dial Plan Components
Dial Plan Configuration
Lesson 2: Understanding User Features
This lesson defines how to implement a number of user features.
Understand how to edit user Basic Options
Describe the configuration of password options
Understand the assignment and purpose of roles, user settings, MWI options, transfer rules, message settings, and caller input options
Describe the mailbox settings, quotas, and status
Illustrate the configuration of notification devices, alternate names, and extensions
Define the configuration of private lists and external service accounts
Describe the configuration of SMTP proxy addresses
Lesson 3: Accessing Voice Messaging and User Features
This lesson defines how to implement user features and understand the different methods that are used to access voice messaging in Cisco Unity Connection.
Accessing Voice Messaging
Phone View
Implementing Cisco Unity Connection VMO
Accessing Voice Messaging Using RSS Feeds
Implementing Secure Messaging
Lesson 4: Managing Distribution Lists
This lesson defines how manage system and private distribution lists.
Distribution Lists—System Distribution Lists
Distribution Lists—Private Distribution Lists
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
This module describes the various applications, tools, and reports that are available in Cisco Unity Connection.
Lesson 1: Designing an Audiotext Application
This lesson defines the procedures to building an audiotext application for Cisco Unity Connection.
Audiotext Application Design
Audiotext Application Configuration
Greeting Administrator
Greeting Administrator Configuration
Lesson 2: Using Cisco Unity Connection Tools and Reports
This lesson provides an understanding of the various administration tools and reports in Cisco Unity Connection.
Using the Bulk Edit Feature
Using Task Management
Cisco Unity Connection Reports
Lesson 3: Using the DRS
This lesson explains how to use and configure the DRS in Cisco Unity Connection.
Disaster Recovery System
Configuring Backups
Performing Restore Operations
AUC 8.0 LABS
Lab 2-1: Preparing to Configure Users and Contacts
Lab 2-2: Managing Users and Contacts
Lab 2-3: Managing Multiple Users
Lab 3-1: Implementing the Dial Plan
Lab 3-2: Understanding User Features
Lab 3-3: Implementing Integrated Messaging and User Features
Lab 4-1: Implementing an Audiotext Application
Lab 4-2: Using Cisco Unity Connection Tools and Reports