Business English Course

frequenza settimanale, il lunedi' sera dalle 18.30 alle 20. a partire dal 16 novembre. piccoli gruppi

GENERAL BUSINESS ENGLISH

Greeting people - In an office, in a social situation

Managing a conversation – With colleagues, superiors

Social Interaction – How to start a conversation, appropriate language

Requesting and offering – In an office, at a restaurant, in formal and informal situations

Suggesting – Kindly offering advice to customers, colleagues, superiors

Taking part in meetings – Active participation, expressing yourself clearly *

Negotiating – Complaints, disgruntled customers

Presenting information – Effective ways to communicate useful information *

Advising – Appropriate language use in formal and informal situations

Agreeing and disagreeing – Differences between assertive and aggressive attitude *

Asking for information – Polite and effective ways, formal vs. informal

Comparing companies, products and services – Using the comparative & superlative *

Complaining and apologising – Managing difficult situations

Confirming information – Effective methods to demonstrate understanding

Giving instructions