Corso Business Relationship Management English Version

The IT & C is becoming increasingly important in the execution of business processes, and is the cornerstone for the provision of services to clients. The role of the Business Relationship Manager, using a set of skills organized, aims to provide the link between the needs of business and technological capabilities now increasingly necessary. This role is in fact formalized (together with its support processes) in IT Service Management, both at the Best Practice level (ITIL®, COBIT®), both in the ISO/IEC 20000 standard. However the focus in these areas is mainly tactical, without providing, if not in small part, that strategic vision necessary to ensure the companies to make the best use of the opportunities and potential related to IT (or any other enabling technology). The practices of IT Service Management, seen in isolation, may in fact only enhance existing services, not to provide the radical innovations of which the business needs more and more, and are handled only through an integrated approach such as that offered by BRMI® approach. The course is accreditated by APMG The course entitles you to a PDU number for the purpose of PMI certification equal to provided hours