Cisco CCIE Collaboration Advanced Workshop

dettagliati del corso
Quality of Service
Describe QoS requirements based on codecs, protocols, and other relevant parameters
Describe CBWFQ and PQ for voice and video, and how to use them
Explain link efficiency technologies and when and how to use them
Describe Cisco AutoQoS and how to adapt it for voice and video requirements
Describe how QoS hardware-related design is implemented on Cisco Catalyst 3750 Series Switches
Describe how Cisco Catalyst switches process ingress traffic when applying classification and marking
Describe how policing is done in a Cisco Catalyst switch and how to avoid congestion
Describe egress queuing and scheduling options in a Cisco Catalyst 3750 Series Switch, including shaping, sharing, and SRR
Voice Applications
Describe the integration of Cisco Unity Connection with call processing, user directory, and mail systems
Identify and resolve most common Cisco Unity Connection integration errors
Describe the call flow in Cisco Unity Connection and how to control the flow of incoming calls
Describe how to network two standalone Cisco Unity Connection servers or clusters
List the most common voice messaging issues and explain how to troubleshoot them
Describe the integration of applications and the call and message flows with Cisco Unified IM and Presence
Describe the Cisco Jabber client modes, dependencies, and user profiles
Describe the Cisco Unified IM and Presence system troubleshooting tools and how to use them to fix common integration issues
Describe the federation between two Cisco Unified IM and Presence clusters
Describe the client troubleshooting capabilities and the Cisco Unified IM and Presence traces
Describe Cisco Unified CCX integration with the call processing system and call flows
Describe the options that are available for routing calls based on groups or skills
Describe how to adapt default scripts to customer requirements
Describe the troubleshooting tool in Cisco Unified CCX and show how to resolve a script issue
Globalized Call Routing
Provide an overview of globalized call routing and describe its components
Describe how globalized call routing works and the issues that must be considered when implementing, verifying, and troubleshooting globalized call routing
Service Advertisement Framework and Call Control Discovery
Formulate an overview of SAF and CCD
Describe the main characteristics of SAF and CCD
Describe how CCD works
Describe how to implement SAF and CCD
Describe the considerations that are necessary when implementing CCD and how to verify and troubleshoot SAF and CCD
Enhanced Location CAC
Provide an overview of Enhanced Location CAC
Describe how intracluster Enhanced Location CAC works and how it is implemented
Describe how intercluster Enhanced Location CAC works and how it is implemented
Describe what needs to be considered when implementing Enhanced Location CAC and list Enhanced Location CAC-related monitoring and troubleshooting tools
Media Resources and Codec Preferences
Describe conference bridges
Describe the MTPs
Describe transcoders
Describe MOH and multicast MOH
Describe the RSVP agents
Describe codec preferences
SIP URI Dialing and Advanced SIP Deployments
Prepare an overview of URI dialing and describe its components
Describe URI dialing operation, considerations, monitoring, and troubleshooting
Describe what must be considered in multivendor SIP deployments
Intercluster Lookup Service
Describe the purpose of ILS and the services it provides
Describe the components of ILS networking and their functions
Describe how URI syncing works and how it interacts with URI routing
Describe what needs to be considered when implementing ILS
Configure URI routing and synchronization in an ILS network
Describe ILS-related Cisco Unified Communications Manager alarms and CLI commands
Call-Routing Priorities
Describe the two Cisco Unified Communications Manager call-routing tables
Describe the Cisco Unified Communications Manager call-routing process and its priorities
Cisco EMCC
Describe Cisco EMCC and explain how EMCC mitigates the challenges that are associated with cross-cluster Cisco Extension Mobility logins
Describe the Cisco EMCC login process, including Cisco EMCC components and their functions
Describe the Cisco EMCC RSVP agent and PSTN access
Describe how Cisco EMCC is implemented, verified, and what needs to be considered when implementing Cisco EMCC
Lab Exercises
QoS in a Collaboration Environment
Verify the QoS settings and DiffServ parameters in the Cisco Unified Communications Manager and on the gateways
Configure LLQ
Configure QoS on Cisco Catalyst 3750 Series Switch
Implement and Troubleshoot Voice Messaging
Integrate Cisco Unity Connection with Unified CM
Test call routing behavior
Integrate Cisco Unity Connection in different locations via intersite links
Trace MWI issues
Implement and Troubleshoot IM and Presence
Integrate Cisco Unified Communications IM and Presence with Unified CM
Configure presence for both users and register Cisco Jabber
Trace Cisco Unified Communications IM and Presence communication flows
Implement and Troubleshoot Customer Care
Integrate Cisco Unified CCX
Debug an ICD script
Implement skill-based routing
Verify Globalized Call Routing
Analyze globalized call-routing calls and examine the call flow and digit manipulation
Implement Call Control Discovery
Configure a SAF forwarder on the HQ and BR1 routers
Configure a SAF client on the HQ and BR1 Cisco Unified Communications Manager clusters
Implement Enhanced Location CAC
Implement intracluster Enhanced Location CAC
Implement intercluster Enhanced Location CAC
Troubleshoot Media Resources
Troubleshoot media resources
Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call Control Domains
Implement URI dialing
Connect to third-party SIP call control domains
Implement Intercluster Lookup Service
Implement ILS
Verify Call Routing
Verify the call-routing process
Implement Cisco EMCC
Implement Cisco Extension Mobility
Implement Cisco EMCC
Cisco 360 CCIE Collaboration Assessment Lab 1
Implement Cisco Extension Mobility