Course ISO 9001:2026

The course covers the 8 main clauses and all it is key for a correct Quality Management System.

• What is quality
• Various types of quality
• What is a quality system
• What are ISO, EN, UNI
• Historical notes
• Evolution over the years - history
• The 10 clauses of the ISO 9001 norm
• Accredited Institutions – SINCERT, etc.
• Quality managers
• The 8 principles of TQM

1 Scope

2 Normative references

3 Terms and definitions

4 Context of the organization

• 4.1 Understanding the organization and its context
• 4.2 Understanding the needs and expectations of interested parties
• 4.3 Determining the scope of the quality management system
• 4.4 Quality management system and its processes

5 Leadership

• 5.1 Leadership and commitment
  • 5.1.1 General
  • 5.1.2 Customer focus
• 5.2 Policy
  • 5.2.1 Establishing the quality policy
  • 5.2.2 Communicating the quality policy
• 5.3 Organizational roles, responsibilities and authorities

6 Planning

• 6.1 Actions to address risks and opportunities
• 6.2 Quality objectives and planning to achieve them
• 6.3 Planning of changes

7 Support

• 7.1 Resources
  • 7.1.1 General
  • 7.1.2 People
  • 7.1.3 Infrastructure
  • 7.1.4 Environment for the operation of processes
  • 7.1.5 Monitoring and measuring resources
  • 7.1.6 Organizational knowledge
• 7.2 Competence
• 7.3 Awareness
• 7.4 Communication
• 7.5 Documented information
  • 7.5.1 General
  • 7.5.2 Creating and updating
  • 7.5.3 Control of documented information

8 Operation

• 8.1 Operational planning and control
• 8.2 Requirements for products and services
  • 8.2.1 Customer communication
  • 8.2.2 Determining the requirements for products and services
  • 8.2.3 Review of the requirements for products and services
  • 8.2.4 Changes to requirements for products and services
• 8.3 Design and development of products and services
  • 8.3.1 General
  • 8.3.2 Design and development planning
  • 8.3.3 Design and development inputs
  • 8.3.4 Design and development controls
  • 8.3.5 Design and development outputs
  • 8.3.6 Design and development changes
• 8.4 Control of externally provided processes, products and services
  • 8.4.1 General
  • 8.4.2 Type and extent of control
  • 8.4.3 Information for external providers
• 8.5 Production and service provision
  • 8.5.1 Control of production and service provision
  • 8.5.2 Identification and traceability
  • 8.5.3 Property belonging to customers or external providers
  • 8.5.4 Preservation
  • 8.5.5 Post-delivery activities
  • 8.5.6 Control of changes
• 8.6 Release of products and services
• 8.7 Control of nonconforming outputs

9 Performance evaluation

• 9.1 Monitoring, measurement, analysis and evaluation
  • 9.1.1 General
  • 9.1.2 Customer satisfaction
  • 9.1.3 Analysis and evaluation
• 9.2 Internal audit
• 9.3 Management review
  • 9.3.1 General
  • 9.3.2 Management review inputs
  • 9.3.3 Management review outputs

10 Improvement

• 10.1 General
• 10.2 Nonconformity and corrective action
• 10.3 Continual improvement

Annex A (informative): Clarification of new structure, terminology and concepts

Annex B (informative): Other International Standards on quality management and quality management systems developed by ISO/TC 176

Upgrade with ISO 9001:2026:

Quality culture and Ethics

Change management

Risk and opportunity treated separately

Climate change

Sustainability