Corso di Hospitality English. L'inglese per il settore turistico

Modulo 1Contenuti
hotel descriptionroom typeservices and facilities
Vocaboli
to be provided with, to be furnished in, to renovate, to assure

Modulo 2Contenuti
hotel staffcommunication on the phonecommunicaiton problemVocaboli e GrammaticaFormal/informal, would you mind + ing, aviation alphabet
Modulo 3Contenuti
communication on the phonetaking guest’s detailsVocaboli e Pronuncia
booking a room, paying the deposit by credit card or bank transfer, pronunciation (linking, elision, dropped syllables)
Modulo 4Contenuti
a person wants to talk with a guestputting on a waiting listtelling the dates (January 1st)Grammatica
ordinal numbers (first, second,…)
Modulo 5Contenuti
formal mailregret mailVocaboliMrs., Ms., Mr., Miss, Madam, Mister, Sir
Modulo 6Contenuti
the check-inwalk-in guesthow to master upsellingVocaboli
I’m afraid so/I’m afraid not
Modulo 7Contenuti
Live-inRoom serviceTerritory promotionGiving directionGrammatica e Vocaboli
Adverbs of time (as soon as, at once, now,…), degree adverbs (totally, slightly, rather), to go straight on, to go past, to walk along, to turn right, to turn left
Modulo 8Contenuti
Live-inPromotion of the restaurantDealing with emergenciesVocaboliHeadache, stomach ache, flu, cold, toothache, wound, fever, pain
Modulo 9Contenuti
Steps to handle a complaintItems of the hotel roomCustomer satisfaction questionairreVocaboli
To apologise, to take note, to guarantee, to look into, to get back, to solve, to fix, to accept
Modulo 10Contenuti
The check-outProblems checking outVocaboli
To add, to ensure, the printout, to enter, to question the bill, incorrect charges, to adjust, to remove