Domino 8.5 Help Desk Troubleshooting

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Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting
Gain an understanding of the types of calls you will receive
Use external resources to find answers
Perform common Lotus Domino Administrator tasks
Lesson 2: Managing the user´s workstation
Work with policies and diagnose solutions for user issues
Break down the Lotus Notes Client
Assist users with managing their Lotus Notes IDs and passwords
Use widgets and Live Text
Lesson 3: Managing server and database security issues
Diagnose server access issues
Determine a user´s effective access to a database
Lesson 4: Managing user application issues
Refresh or replace an application design
Compact a local application
Archive application documents
Diagnose problems with mail archiving policies
Lesson 5: Troubleshooting mail routing and delivery
Describe the components and process of mail routing
Respond to mail delivery failures
View pending and dead mail
Trace the path for a mail message
Use Lotus Protector against spam
Work with Lotus Notes on mobile devices
Lesson 6: Troubleshooting Lotus Notes mail issues
Replace the contacts design
Identify problems with using Directory Catalogs
Secure Notes mail with digital signing and encryption
Troubleshoot mail, calendar, and schedule delegation
Troubleshoot Out of Office issues
Work with external calendars, contacts, and meeting invitees
Work with iNotes®
Lesson 7: Troubleshooting replication
Create and encrypt an application replica
Set replication options
Use managed replicas
Diagnose application replication issues
Resolve replication conflicts
For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.