E-Learning on Good Governance

• Governance
• Social security
• Social protection

What will I learn?

This course uses the recently updated ISSA Guidelines on Good Governance as a framework for assessing challenges and identifying innovations.

• Principles for the board and management: principles, frameworks, structures, challenges and response
• Strategic planning and operational risk management: definitions and understanding of risk management activities; monitoring of internal and external events affecting social security institutions
• Actuarial soundness and internal audit: understanding actuarial measures and valuations; actuarial sustainability and investment benchmarks
• Investment management: key principles; main concepts of liquidity, risks, necessary diligence and aligning incentives; valuation of investment portfolio and measures for asset safekeeping
• Corruption and fraud in contributions and benefits: prevention and control; effectively governing rights and obligations of members and beneficiaries
• Service standards for members and beneficiaries: why service standards are relevant; how to improve service quality and key parameters
• Human resources policies: development, retention and succession; improving HR policies, defining a performance appraisal system; key components and limitations
• Investment in ICT infrastructure: evaluation of new investment proposals; ex-post evaluation and infrastructure maintenance

What will I be able to do?

• Understand core approaches to promote and support good governance practices based on international best practice
• Identify roles and responsibilities of social security professionals in ensuring good governance
• Utilise the ISSA Guidelines as a framework for improved governance within national social security institutions
• Develop country-tailored innovations drawing on experience from other countries

Why should I join?

This new e-learning course is designed specifically for social security professionals from ISSA member organizations.

• ISSA-accredited experts with decades of international experience in social security administration
• Join and interact online with a global network of professionals from other ISSA member organisations to share learning and best practices
• This new e-learning course consists of a blend of online resources on good practices and case studies, 'real time' interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
• Successful candidates receive an ITCILO Certificate of Achievement