Implementing Cisco IOS Telephony and Unified Communications Express

Corso

A Milano

Prezzo da consultare

Chiama il centro

Hai bisogno di un coach per la formazione?

Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.

Descrizione

  • Tipologia

    Corso

  • Luogo

    Milano

  • Inizio

    Scegli data

Upon completing this course, the learner will be able to meet these overall objectives:
Explain the benefits and components of a Cisco Unified Communications system
Describe how traditional telephony systems operate
Describe the basic operation, protocols, and components that are involved in a VoIP call, and you will be able to configure a gateway to support these calls
Implement Cisco Unified CME to support a single site
Install and configure Cisco Unity Express, including Cisco Unity Express AutoAttendant
Prerequisiti
The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing
Interconnecting Cisco Network Devices Part 1 (ICND1)
Ability to configure and operate Cisco routers and switches
Cisco CCENT certification recommended prerequisite
Target del corso
The primary audience for this course is as follows:
Network administrators
Network engineers
Systems engineers
The secondary audience for this course is as follows:
Network managers
The tertiary target audience for this course is as follows:
Network designers

Sedi e date

Luogo

Inizio del corso

Milano
Visualizza mappa
viale Piero e Alberto Pirelli 6, 20126

Inizio del corso

Scegli dataIscrizioni aperte

Domande e risposte

Aggiungi la tua domanda

I nostri consulenti e altri utenti potranno risponderti

Chi vuoi che ti risponda?

Inserisci i tuoi dati per ricevere una risposta

Pubblicheremo solo il tuo nome e la domanda

Opinioni

Materie

  • Management
  • Voip
  • Auto
  • Target
  • Router

Programma

dettagliati del corso
Module 1: Cisco Unified Communications System Introduction
Lesson 1: Introducing the Cisco Unified Communications System
Describe the benefits of implementing a Cisco Unified Communications system
Describe the components of the Cisco Unified Communications system
Describe the function of the infrastructure in a Cisco Unified Communications system
Describe the function of the call processing agent in a Cisco Unified Communications system
Describe the function of endpoints in a Cisco Unified Communications system
Describe the applications in a Cisco Unified Communications system
Lesson 2: Understanding Cisco Unified Communications Applications
Describe the messaging choices available in a Cisco Unified Communications system
Describe the auto-attendant functions that you can implement in Cisco Unified Communications
Describe Cisco Unified IVR applications
Describe Cisco Unified Contact Center Express
Describe the Cisco Unified Communications Mobile solutions
Describe Cisco Unified Presence
Describe Cisco TelePresence
Module 2: Traditional Telephony Operations
Lesson 1: Understanding Traditional Telephony
Describe the components and operation of the PSTN
Describe PBXs and key systems
Describe the three types of signaling required in a telephony network
Describe how telephone calls are established in the PSTN
Describe numbering plans
Describe the E.164 standard for defining numbering plans
Lesson 2: Introducing Digital Circuits
Describe the process of converting analog signals to digital signals
Describe TDM
Describe the characteristics of T1 circuits
Describe the characteristics of E1 circuits
Describe how CAS circuits accomplish supervisory, address, and informational signaling
Describe how CCS circuits accomplish supervisory, address, and informational signaling
The lesson includes this activity:
Lab 2-1: Demonstrate Voice Theory
Module 3: VoIP Fundamentals
Lesson 1: Understanding Packetization
Describe the function of a DSP
Describe how voice is transmitted in RTP packets
Describe how a DSP packetizes voice streams
Describe the various codecs that a Cisco Unified Communications system uses
Describe additional functions performed by DSPs
Lesson 2: Introducing VoIP Signaling Protocols
Describe the signaling protocols that are required in a Cisco Unified Communications system
Describe SCCP signaling
Describe H.323 signaling
Describe MGCP signaling
Describe SIP signaling
Lesson 3: Preparing the Network to Support Cisco Unified Communications
Describe voice VLANs
Configure voice VLANs on a Cisco Catalyst switch
Identify DHCP service options
Define a DHCP relay server
Configure NTP
Describe Cisco IP phone firmware files and XML configuration files
Describe IEEE 802.3af and Cisco PoE
Describe how Cisco IP phones obtain XML configuration files and IP addresses
Lesson 4: Connecting a VoIP System to a Service Provider Network
Describe the function of a gateway in a Cisco Unified Communications system
Describe how voice ports are used in a voice gateway
Describe the function of a call leg
Describe the purpose of a dial peer
Describe SIP trunks
Describe how to connect to an ITSP
The lesson includes this activity:
Lab 3-1: Prepare the Infrastructure to Support Cisco Unified Communications
Lesson 5: Understanding Call Setup and Digit Manipulation
Describe how the router and attached telephony equipment collect and consume digits and how to apply digit consumption to the dial peer
Describe digit manipulation and the commands that you use to connect to a specified destination
Verify dial plans
The lesson includes these activities:
Lab 3-2: Configure POTS Dial Peers
Lab 3-3: Configure VoIP Dial Peers
Module 4: Cisco Unified Communications Manager Express Implementation
Lesson 1: Introducing Cisco Unified Communications Manager Express
Identify the key benefits and features of Cisco Unified CME
Describe the supported platforms and the required memory, licensing, and software that is needed to deploy Cisco Unified CME
Describe the Cisco Unified CME endpoints
Lesson 2: Defining Ephone-dn and Ephone
Describe the purpose of an ephone and an ephone-dn
Define an ephone-dn and give examples
Define an ephone and give examples
Describe different types of ephone-dns
Lesson 3: Configuring Cisco Unified Communications Manager Express to Support Endpoints
Use the CLI to configure the telephony service on a Cisco Unified CME system to support endpoints
Identify location-specific parameters that can be configured
Reboot IP phones using two different methods
Describe endpoint troubleshooting
The lesson includes this activity:
Lab 4-1: Configure Cisco Unified Communications Manager Express to Support Endpoints
Lesson 4: Configuring SIP IP Phones
Describe the configuration differences between SIP phones and SCCP phones
Use the tftp-server and voice register global commands to support Cisco Unified IP Phones by using SIP
Verify and troubleshoot SIP-controlled Cisco Unified IP Phone registration
Lesson 5: Implementing Basic Voice Features
Configure MOH
Configure call forward
Configure call transfer
Configure call park
Configure intercoms
Configure paging
Configure call pickup
Configure call blocking
Configure directory services features
Enter an account number to support billing and reporting
The lesson includes this activity:
Lab 4-2: Implement Basic Voice Features
Lesson 6: Introducing Cisco Configuration Professional
Download and install Cisco Configuration Professional
Connect to Cisco Unified CME and Cisco Unity Express using Cisco Configuration Professional
Describe the basic navigation of Cisco Configuration Professional
Describe how to start configuring the device
Lesson 7: Implementing Cisco Unified Communications Manager Express by Using Cisco Configuration Professional
Configure the basic configuration parameters of a router running Cisco Unified CME by using Cisco Configuration Professional
Configure extensions and phones by using Cisco Configuration Professional
Configure common features by using Cisco Configuration Professional
Configure Cisco Unified CME to connect to either an IP or traditional PSTN by using Cisco Configuration Professional
Lesson 8: Understanding Call Setup Flows and Configuring Digit Manipulation
Describe call setup flows and digit manipulation priorities
Describe basic digit manipulation solutions
Describe digit collection and consumption
Describe digit stripping
Describe digit forwarding
Describe digit prefixing
Describe number expansion
Describe CLID manipulation
Describe, configure, and test voice translation rules and profiles
Contrast voice translation profiles and the telephony-service dialplan-pattern command
The lesson includes this activity:
Lab 4-3: Configure Digit Manipulation and Path Selection
Lesson 9: Configuring Class of Restriction
Describe the concept of COR and define the operation rules
Describe how to use COR to implement calling privileges for Cisco Unified CME ephones and dial peers
Implement COR in a Cisco Unified CME environment
Configure COR for a Cisco Unified CME deployment
The lesson includes this activity:
Lab 4-4: Configure COR and Toll Restriction
Lesson 10: Understanding Call Center Features
Describe and configure ephone hunt groups
Describe and configure agent control of ready and not-ready status
Describe and configure automatic logout of an agent from an ephone hunt group
Describe and configure dynamic control of hunt group members
Describe and configure Cisco Unified Communications Manager Express AutoAttendant functionality through the use of the B-ACD service
Lesson 11: Describing Network Management for Cisco Unified Communications Manager Express
Describe and configure syslog
Describe CDRs
Configure SNMPv3 for management purposes on a Cisco Unified CME system
Module 5: Cisco Unity Express Implementation
Lesson 1: Introducing Cisco Unity Express
Identify the positioning of Cisco Unity Express
Identify Cisco Unity Express modules and capabilities
Describe Cisco Unity Express voice-mail features
Describe the AutoAttendant features of Cisco Unity Express
Describe the management features of Cisco Unity Express
Describe system functionality features of Cisco Unity Express
Lesson 2: Implementing Cisco Unity Express
Describe Cisco Unity Express software files and how to install or upgrade the Cisco Unity Express module software
Configure the required prerequisite configuration on the Cisco Unified CME router to support voice-mail and auto-attendant services
Configure Cisco Unity Express with an initial setup
Configure voice mail, auto-attendant, and system settings on the Cisco Unity Express system using the Initialization Wizard
Troubleshoot common voice-mail issues such as incorrect greeting and MWI failure
The lesson includes this activity:
Lab 5-1: Implement Cisco Unity Express
Lesson 3: Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
Configure Cisco Unified CME to activate the message button on Cisco Unified IP Phones
Configure and verify systemwide voice-mail parameters for all voice mailboxes using the Cisco Unity Express GUI
Describe the user voice-mail interface
Configure Cisco Unity Express users and user mailboxes using the Cisco Unity Express GUI
Configure Cisco Unity Express groups and GDMs
Lesson 4: Configuring Cisco Unity Express Extended Functionality
Describe and configure Integrated Messaging
Describe and configure Cisco Unity Express VoiceView Express
Configure the Message Notification feature
Configure public and private distribution lists
Describe and configure broadcast messaging
Describe and configure Live Record
Lesson 5: Configuring Cisco Unity Express AutoAttendant
Describe the workflow of Cisco Unity Express AutoAttendant
Prepare to create a Cisco Unity Express AutoAttendant or IVR application
Create a simple Cisco Unity Express AutoAttendant
The lesson includes these activities:
Lab 5-2: Configure a Simple AutoAttendant by Using the GUI
Lab 5-3: Configure a Complex AutoAttendant by Using Cisco Unified Communications Editor
Lab 5-4: Super Lab (Optional, Time Permitting)

Chiama il centro

Hai bisogno di un coach per la formazione?

Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.

Implementing Cisco IOS Telephony and Unified Communications Express

Prezzo da consultare