IT Operations Specialist

A+ core 1 Modulo 1 Installing and Configuring PC Components
PC Components
Common Connection Interfaces
Install Peripheral Devices
Troubleshooting Methodology

Modulo 2: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
Install and Configure Display Devices
Troubleshoot Display Devices
Install and Configure Multimedia Devices

Modulo 3: Installing, Configuring, and Troubleshooting Storage Devices Install System Memory Topic B: Install and Configure Mass Storage Devices
Install and Configure Removable Storage
Configure RAID Topic E: Troubleshoot Storage Devices

Modulo 4: Installing, Configuring, and Troubleshooting Internal System Components
Install and Upgrade CPUs
Configure and Update BIOS/UEFI
Install Power Supplies
Troubleshoot Internal System Components Topic E: Configure a Custom PC

Modulo 5: Network Infrastructure Concepts
Wired Networks
Network Hardware Devices
Wireless Networks
Internet Connection Types Topic E: Network Configuration Concepts Network Ports and Services

Modulo 6: Configuring and Troubleshooting Networks
Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access Topic E: Troubleshoot Network Connections
Install and Configure IoT Devices

Modulo 7: Implementing Client Virtualization and Cloud Computing
Configure Client-Side Virtualization
Cloud Computing Concepts

Modulo 8: Supporting and Troubleshooting Laptops
Use Laptop Features
Install and Configure Laptop Hardware
Troubleshoot Common Laptop Issues

Modulo 9: Supporting and Troubleshooting Mobile Devices
Mobile Device Types
Connect and Configure Mobile Device Accessories
Configure Mobile Device Network Connectivity
Support Mobile Apps

Modulo 10: Installing, Configuring, and Troubleshooting Print Devices
Maintain Laser Printers
Maintain Inkjet Printers
Maintain, Impact, Thermal, and 3D Printers
Install and Configure Printers
Troubleshoot Print Device Issues
Install and Configure Imaging Devices

A+ Core2

Modulo 1: Supporting Operating Systems
Identify Common Operating Systems
Use Windows Features and Tools;
Use Windows Features and Tools
Manage Files in Windows
Manage Disks in Windows
Manage Devices in Windows
Modulo 2: Installing, Configuring, and Maintaining Operating Systems
Configure and Use Linux
Configure and Use macOS
Install and Upgrade Operating Systems
Maintain OSs
Modulo 3: Lesson 3: Maintaining and Troubleshooting Microsoft Windows
Install and Manage Windows Applications
Manage Windows Performance
Troubleshoot Windows
Modulo 4: Configuring and Troubleshooting Networks
Configure Network Connection Settings
Install and Configure SOHO Networks
Configure SOHO Network Security
Configure Remote Access Topic E: Troubleshoot Network Connections
Modulo 5: Managing Users, Workstations, and Shared Resources
Manage Users
Configure Shared Resources
Configure Active Directory Accounts and Policies
Modulo 6: Lesson 6: Security Concepts
Logical Security Concepts
Threats and Vulnerabilities
Physical Security Measures
Modulo 7: Securing Workstations and Data
Implement Security Best Practices
Implement Data Protection Policies
Protect Data During Incident Response
Modulo 8: Troubleshooting Workstation Security Issues
Detect, Remove, and Prevent Malware
Troubleshoot Common Workstation Security Issues
Modulo 9: Supporting and Troubleshooting Mobile Devices
Secure Mobile Devices
Troubleshoot Mobile Device Issues
Modulo 10: Implementing Operational Procedures
Environmental Impacts and Controls
Create and Maintain Documentation
Use Basic Change Management Best Practices
Implement Disaster Prevention and Recovery Methods
Basic Scripting Concepts
Professionalism and Communication

Network+

PROGRAMMA CompTIA Network + (N10-008)

Part I: Networking Fundamentals

Compare and contrast the Open Systems Interconnection(OSI) model layers and encapsulationconcepts

Explain the characteristics of network topologies and network types
Summarize the types of cables and connectors and explain which is the appropriate type for a solution Given a scenario, configure a subnet and use appropriate IP addressing schemes
Explain common ports and protocols, their application, and encrypted alternatives
Explain the use and purpose of network services
Explain basic corporate and datacenter network architecture
Summarize cloud concepts and connectivityoptions

Parts II: Network Implementations

Compare and contrast various devices, their features, and their appropriate placement on the network
Compare and contrast routing technologies and bandwidth management concepts Given a scenario, configure and deploy common Ethernet switching features
Given a scenario, install and configure the appropriatewireless standards andtechnologies

Parts III: Network Operations

Given a scenario, use the appropriate statistics and sensors to ensure network availability
Explain the purpose of organizational documents and policies
Explain high availability and disaster recovery concepts and summarize which is the best solution

Parts IV: Network Security
Explain common security concepts
Compare and contrast common types of attacks
Given a scenario, apply network hardening techniques Compare and contrast remote access methods and security implications
Explain the importance of physical security

Parts V: Network Troubleshooting

Explain the network troubleshooting methodology

Given a scenario, troubleshoot common cable connectivity issues and select the appropriate tools

Given a scenario, use the appropriate network software tools and commands

Given a scenario, troubleshoot common wireless connectivity issues
Given a scenario, troubleshoot general networkingissues