Monitoring And Troubleshooting Microsoft Exchange Server 2007
Corso
A Torino
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Descrizione
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Tipologia
Corso
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Luogo
Torino
Obiettivo del corso: Introduction Elements of this syllabus are subject to change. At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitorin. Rivolto a: This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers. At Workshop Completion After completing this workshop, students will be able to: Monitor and troubleshoot client performance and connectivit.
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Profilo del corso
This workshop requires that students meet the following prerequisites:
· Understanding of server hardware. For example, the role of hardware comp
Opinioni
Materie
- Microsoft Exchange Server
- Server
- Microsoft exchange
- Active Directory
- Works
- MS-Exchange
- Mail server
Programma
· Course 5051: Two days; Instructor-Led Preliminary Course Syllabus
Note: You are viewing a Preliminary
Course Syllabus. This course is not yet available. Because some parts of the course are currently in development, some elements of this syllabus are subject to change.
Introduction
Elements of this syllabus are subject to change.
At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange
Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Audience
This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.
At Workshop Completion
After completing this workshop, students will be able to:
· Monitor and troubleshoot client performance and connectivity.
· Monitor and troubleshoot mail flow.
· Monitor and troubleshoot messaging servers.
· Troubleshoot calendars and public folders.
· Monitor and troubleshoot external and additional services.
· Identify trends in a messaging system.
Prerequisites
This workshop requires that students meet the following prerequisites:
· Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks.
· Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used.
· Experience using these tools and applications:
· Perfmon command
· MDBVUE tool
· Active Directory Management tools
· telnet commands
· nslookup command
· Internet Information
Services (IIS) Admin
· Windows PowerShell
· Exchange QueueViewer
· Exchange Management Console
· Event Viewer· Outlook
· ADMAP command
· Working knowledge of
Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means.
· Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub).
· Working knowledge of
Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.
· Working knowledge of
Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow.
· Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP).
Completion of the following courses, or equivalent knowledge
· Course 5047A:
Introduction to Installing and Managing Microsoft Exchange Server 2007
· Course 5049A: Managing
Messaging Security using Microsoft Exchange Server 2007
Course Materials
The student kit includes a comprehensive workbook and Student Materials compact disk for this class.
Course Outline
Unit 1: Introduction to
Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft
Operations Manager (MOM) and explain an Exchange troubleshooting model.
Topics
· Overview· Introduction to Microsoft
Operations Manager
· Introduction to
Troubleshooting Exchange Server 2007
· Using MOM to Monitor
Exchange Servers
Lab: Introduction to
Exchange Server Monitoring and Troubleshooting
· Developing a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
· Describe how this unit provides the basis for the information to be presented in the other units in the workshop
· Describe what MOM is.
· Provide an example of efficient troubleshooting logic for Exchange Server 2007.
· Explain how to monitor
Exchange Servers using MOM.
Unit 2: Monitoring and
Troubleshooting Client Performance and Connectivity
After completing this unit, students will be able monitor and troubleshoot mail flow.
Topics
· Overview· Tools for Monitoring
Client Performance and Connectivity
· Process for
Troubleshooting MAPI Clients
· Process for
Troubleshooting Client Access Server Clients
Lab: Monitoring and
Troubleshooting Client Performance and Connectivity
· Monitoring Client Connectivity
· Troubleshooting Mailbox
Log-On Issues
· Troubleshooting a Client
Access Server Issue
After completing this unit, students will be able to:
· Identify tools for monitoring client performance and connectivity.
· Describe the process for troubleshooting MAPI clients.
· Describe the process for troubleshooting Client Access Server clients.
· Configure MOM to monitor client connectivity issues.
· Identify the cause for a
MAPI connectivity issue and resolved the issue.
· Identify the cause for a remote client connectivity issue and resolved the issue.
Unit 3: Troubleshooting
Access to Resources and Messages
After completing this unit, students will be able to troubleshoot access to resources and messages.
Topics
· Overview· How Public Folder Access
Works
· How Calendaring Works
· Process for
Troubleshooting Client Access Server Issues
Lab: Troubleshooting
Access to Messaging Contents
· Troubleshooting a Public
Folder Access Issue s
· Troubleshooting a Calendaring Issue
· Troubleshooting an
Outlook Web Access (OWA) Access Issue
· Troubleshooting an E-Mail
Message That Won't Open
After completing this unit, students will be able to:
· Describe how public folder access works.
· Describe how calendaring works.
· Describe the process for troubleshooting client access server issues.
· Identify the reason why a user at one location is unable to access a public folder and resolve the issue.
· Identify the reason for a resource booking failure and resolve the issue.
· Identify the reason why a user cannot access resources through OWA and resolve the issue.
· Identify the reason why a user is unable to open a message in their mailbox and resolve the issue.
Unit 4: Monitoring and
Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.
Topics
· Overview· Tools for Monitoring Mail
Flow
· Process for
Troubleshooting Internal Mail Flow
· Process for
Troubleshooting External Mail Flow
Lab: Monitoring and
Troubleshooting Mail Flow
· Configuring Monitoring of
Message Queues
· Troubleshooting a Message
Queue Bottleneck
· Troubleshooting an
Undelivered E-Mail Message
After completing this unit, students will be able to:
· Identify tools for monitoring mail flow.
· Describe the process for troubleshooting internal mail flow.
· Describe the process for troubleshooting external mail flow.
· Configure MOM to monitor message flow.
· Identify the cause for messages not being delivered in the organization and resolved the issue.
· Identify the cause for messages not being received from the Internet and resolved the issue.
Unit 5: Monitoring and
Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Topics
· Overview· Tools for Monitoring
Mailbox Servers
· Process for
Troubleshooting Mailbox Servers
· Guidelines for
Troubleshooting Mailbox Server PerformanceLab: Monitoring and
Troubleshooting Mailbox Servers
· Configuring monitoring of
Mailbox servers
· Troubleshooting a Mailbox
Log-on Issue
· Troubleshooting a Mailbox
Store Mounting Issue
After completing this unit, students will be able to:
· Identify tools for monitoring Exchange Mailbox servers.
· Implement a process for troubleshooting Exchange Mailbox servers.
· Describe guidelines for troubleshooting Exchange Mailbox server performance.
· Describe guidelines for resolving performance issues for Exchange Server roles.
· Configure MOM to monitor
Mailbox servers.
· Identify the cause for users not being able to log on to their mailbox and resolve the issue.
· Identify reasons why a mailbox store cannot be mounted and resolve the issue.
Unit 6: Monitoring and
Troubleshooting External and Additional Services
After completing this unit, students will be able to monitor and troubleshoot external and additional services.
Lessons
· Overview· External and Additional
Services Required by Exchange Server 2007
· External Services
Required for Unified Messaging in Exchange Server 2007
· Tools for Monitoring
External Services
Lab: Monitoring and
Troubleshooting External and Additional Services
· Configuring Monitoring of
External Services
· Troubleshooting External Services
· Discussion: The Impact of
External and Additional Services on Exchange Environments
After completing this unit, students will be able to:
· Identify external and additional services required by Exchange Server 2007.
· Identify external services required for Unified Messaging in Exchange Server 2007.
· Identify tools for monitoring external services.
· Configure monitoring for external services required for Exchange Server
· Identify the reason that
Exchange Services failed to start and resolve the issue.
· Describe scenarios in which the failure of external services results in Exchange Server failures and how to address those failures.
Unit 7: Identifying
Trends in a Messaging System
After completing this unit, students will be able to identify and address trends in a messaging system.
Topics
· Overview· Tools for Identifying
Trends in a Messaging System
· Information Required to
Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
· Creating Messaging Reports
· Evaluating Messaging Reports
· Recommending Configuration Changes
After completing this unit, students will be able to:
· Describe tools for identifying trends in a messaging system.
· Apply considerations for identifying trends.
· Apply considerations for addressing trends.
· Create monitoring reports for an Exchange organization.
· Analyze monitoring reports to identify trends.
· Create proposals for addressing identified trends.
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Monitoring And Troubleshooting Microsoft Exchange Server 2007