Monitoring and Troubleshooting Microsoft Exchange Server 2007

After completing this unit, students will be able to:

Describe how this unit provides the basis for the information to be presented in the other units in the workshop

Describe what MOM is.

Provide an example of efficient troubleshooting logic for Exchange Server 2007.

Explain how to monitor Exchange Servers using MOM.

After completing this unit, students will be able monitor and troubleshoot mail flow.

Overview

Tools for Monitoring Client Performance and Connectivity

Process for Troubleshooting MAPI Clients

Process for Troubleshooting Client Access Server Clients

Monitoring Client Connectivity

Troubleshooting AutoDiscover Issues

Troubleshooting a Client Access Server Issue

After completing this unit, students will be able to:

Identify tools for monitoring client performance and connectivity.

Describe the process for troubleshooting MAPI clients.

Describe the process for troubleshooting Client Access server clients.

Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.

Identify the cause for an Autodiscover issue and resolve the issue.

Identify the cause for a remote client connectivity issue and resolve the issue.

After completing this unit, students will be able to troubleshoot access to resources and messages.

Overview

How Public Folder Access Works

How Calendaring Works

Process for Troubleshooting Client Access Server Issues

Troubleshooting a Public Folder Access Issue

Troubleshooting a Calendaring Issue

Troubleshooting an Outlook Web Access Issue

After completing this unit, students will be able to:

Describe how public folder access works.

Describe how calendaring works.

Explain the process for troubleshooting client access server issues.

After completing this unit, students will be able to monitor and troubleshoot mail flow.

Overview

Discussion: Tools for Monitoring Mail Flow

Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools

Process for Troubleshooting Internal Mail Flow

Process for Troubleshooting External Mail Flow

Configuring MOM to Monitor Message Flow

Troubleshooting Internet E-Mail Delivery

Troubleshooting Spam Filtering

Troubleshooting Outbound Internet E-mail Delivery

After completing this unit, students will be able to:

Identify tools for monitoring mail flow.

Describe how to troubleshoot message transport using Exchange Server 2007 tools.

Describe the process for troubleshooting internal mail flow.

Describe the process for troubleshooting external mail flow.

Configure Microsoft Operations Manager (MOM) to monitor message flow.

Identify and resolve the reason that messages are not being delivered to and from the Internet.

Identify and resolve the cause for spam filters blocking messages.

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

Overview

Tools for Monitoring and Troubleshooting Mailbox Servers

Process for Troubleshooting Mailbox Servers

Demonstration: Troubleshooting Mailbox Server Performance Issues

Configuring the monitoring of Mailbox servers

Troubleshooting a Mailbox Logon Issue

Troubleshooting a Hard Disk Failure

Troubleshooting a Mailbox Database Mounting Issue

After completing this unit, students will be able to:

Identify the tools for monitoring Exchange Mailbox servers.

Implement a process for troubleshooting Exchange Mailbox servers.

Describe the guidelines for resolving performance issues for Exchange Server roles.

Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.

Identify the cause for users not being able to log on to their mailboxes and resolve the issue.

Identify the reasons why a mailbox store cannot be mounted and resolve the issue.

Identify the reasons why a user cannot access a message and resolve the issue.

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

Overview

Discussion: External and Additional Services Required by Exchange Server 2007

External Services Required for Unified Messaging in Exchange Server 2007

Monitoring External Services with MOM 2005

Configuring the Monitoring of External Services

Troubleshooting an External Services Dependency for Exchange Server 2007

Discussion: Impact of External and Additional Services on Exchange Environments

After completing this unit, students will be able to:

Identify external and additional services that Exchange Server 2007 requires.

Identify external services required for Unified Messaging in Exchange Server 2007.

Identify the MOM 2005 tools for monitoring external services.

Configure monitoring for external services required for Exchange Server 2007.

Identify why Exchange Server 2007 services failed to start and resolve the issue.

Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.

After completing this unit, students will be able to identify and address trends in a messaging system.

Overview

Tools for Identifying Trends in a Messaging System

Exchange Server 2007 Management Pack MOM Reports

Discussion: Information Required to Identify and Resolve Trends

Evaluating Messaging Reports

Recommending Configuration Changes

After completing this unit, students will be able to:

Describe tools for identifying trends in a messaging system.

Describe the monitoring reports available with the Exchange Server 2007 Management Pack.

Apply considerations for identifying and addressing trends.

Analyze monitoring reports to identify trends.

Create proposals for addressing identified trends.

This workshop requires that students meet the following prerequisites:Fundamental knowledge of network technologies including DNS and firewall technologies. Experience administering Exchange Server 2007. Experience with the Windows Server 2003 operating system. Experience with Active Directory directory service in Windows Server 2003. Experience with managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator. Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.Microsoft Certified Professional ExamsThis course will help the student prepare for the following Microsoft Certified Professional exam:Exam Exam 70-236: Implementing: TroubleshootingExam and Maintaining a MS Exchange Server 2007 Infrastructure