Digi Academy

Monitoring and Troubleshooting Microsoft Exchange Server 2007

Digi Academy
A Milano

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Tipologia Corso
Luogo Milano
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  • Milano
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Descrizione

Overview Introduction to Microsoft Operations Manager Introduction to Troubleshooting Exchange Server 2007 Demonstration: Using MOM to Monitor Exchange Servers Developing a Monitoring and Troubleshooting Process

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Dove e quando
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Milano
Via Valtellina, 63, 20124, Milano, Italia
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Inizio Scegli data
Luogo
Milano
Via Valtellina, 63, 20124, Milano, Italia
Visualizza mappa

Cosa impari in questo corso?

Microsoft Exchange Server
Server
Microsoft exchange
Management
Works
Windows

Programma

After completing this unit, students will be able to:


Describe how this unit provides the basis for the information to be presented in the other units in the workshop


Describe what MOM is.


Provide an example of efficient troubleshooting logic for Exchange Server 2007.


Explain how to monitor Exchange Servers using MOM.


After completing this unit, students will be able monitor and troubleshoot mail flow.


Overview


Tools for Monitoring Client Performance and Connectivity


Process for Troubleshooting MAPI Clients


Process for Troubleshooting Client Access Server Clients


Monitoring Client Connectivity


Troubleshooting AutoDiscover Issues


Troubleshooting a Client Access Server Issue


After completing this unit, students will be able to:


Identify tools for monitoring client performance and connectivity.


Describe the process for troubleshooting MAPI clients.


Describe the process for troubleshooting Client Access server clients.


Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.


Identify the cause for an Autodiscover issue and resolve the issue.


Identify the cause for a remote client connectivity issue and resolve the issue.


After completing this unit, students will be able to troubleshoot access to resources and messages.


Overview


How Public Folder Access Works


How Calendaring Works


Process for Troubleshooting Client Access Server Issues


Troubleshooting a Public Folder Access Issue


Troubleshooting a Calendaring Issue


Troubleshooting an Outlook Web Access Issue


After completing this unit, students will be able to:


Describe how public folder access works.


Describe how calendaring works.


Explain the process for troubleshooting client access server issues.


After completing this unit, students will be able to monitor and troubleshoot mail flow.


Overview


Discussion: Tools for Monitoring Mail Flow


Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools


Process for Troubleshooting Internal Mail Flow


Process for Troubleshooting External Mail Flow


Configuring MOM to Monitor Message Flow


Troubleshooting Internet E-Mail Delivery


Troubleshooting Spam Filtering


Troubleshooting Outbound Internet E-mail Delivery


After completing this unit, students will be able to:


Identify tools for monitoring mail flow.


Describe how to troubleshoot message transport using Exchange Server 2007 tools.


Describe the process for troubleshooting internal mail flow.


Describe the process for troubleshooting external mail flow.


Configure Microsoft Operations Manager (MOM) to monitor message flow.


Identify and resolve the reason that messages are not being delivered to and from the Internet.


Identify and resolve the cause for spam filters blocking messages.


After completing this unit, students will be able to monitor and troubleshoot mailbox servers.


Overview


Tools for Monitoring and Troubleshooting Mailbox Servers


Process for Troubleshooting Mailbox Servers


Demonstration: Troubleshooting Mailbox Server Performance Issues


Configuring the monitoring of Mailbox servers


Troubleshooting a Mailbox Logon Issue


Troubleshooting a Hard Disk Failure


Troubleshooting a Mailbox Database Mounting Issue


After completing this unit, students will be able to:


Identify the tools for monitoring Exchange Mailbox servers.


Implement a process for troubleshooting Exchange Mailbox servers.


Describe the guidelines for resolving performance issues for Exchange Server roles.


Configure Microsoft Operations Manager (MOM) to monitor Mailbox servers.


Identify the cause for users not being able to log on to their mailboxes and resolve the issue.


Identify the reasons why a mailbox store cannot be mounted and resolve the issue.


Identify the reasons why a user cannot access a message and resolve the issue.


After completing this unit, students will be able to monitor and troubleshoot external and additional services.


Overview


Discussion: External and Additional Services Required by Exchange Server 2007


External Services Required for Unified Messaging in Exchange Server 2007


Monitoring External Services with MOM 2005


Configuring the Monitoring of External Services


Troubleshooting an External Services Dependency for Exchange Server 2007


Discussion: Impact of External and Additional Services on Exchange Environments


After completing this unit, students will be able to:


Identify external and additional services that Exchange Server 2007 requires.


Identify external services required for Unified Messaging in Exchange Server 2007.


Identify the MOM 2005 tools for monitoring external services.


Configure monitoring for external services required for Exchange Server 2007.


Identify why Exchange Server 2007 services failed to start and resolve the issue.


Troubleshoot scenarios in which the failure of external services results in Exchange Server 2007 failures.


After completing this unit, students will be able to identify and address trends in a messaging system.


Overview


Tools for Identifying Trends in a Messaging System


Exchange Server 2007 Management Pack MOM Reports


Discussion: Information Required to Identify and Resolve Trends


Evaluating Messaging Reports


Recommending Configuration Changes


After completing this unit, students will be able to:


Describe tools for identifying trends in a messaging system.


Describe the monitoring reports available with the Exchange Server 2007 Management Pack.


Apply considerations for identifying and addressing trends.


Analyze monitoring reports to identify trends.


Create proposals for addressing identified trends.




This workshop requires that students meet the following prerequisites:Fundamental knowledge of network technologies including DNS and firewall technologies. Experience administering Exchange Server 2007. Experience with the Windows Server 2003 operating system. Experience with Active Directory directory service in Windows Server 2003. Experience with managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator. Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.Microsoft Certified Professional ExamsThis course will help the student prepare for the following Microsoft Certified Professional exam:Exam Exam 70-236: Implementing: TroubleshootingExam and Maintaining a MS Exchange Server 2007 Infrastructure



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