Operations Development

Upon completion of this course, you will be able to understand:
The concepts that underlie one of the most influential sets of ideas to impact operations management
How managers can make their operation perform better through the use of the many elements of new (and not so new) improvement approaches
Some of the ideas of quality management and how they can be used to facilitate improvement
How operations managers can reduce the risk of things going wrong and how they can recover when they do
How managers can project manage (among other things) improvement activities to organise the changes that improvement inevitably requires.