Supporting Windows 8.1

Describe the Windows 8.1 operating system architecture.

Describe the steps of a typical troubleshooting methodology.

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

Overview of the Windows 8.1 Startup Recovery Environment

Optimizing and Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

Resolving a startup problem (1)

Resolving a Startup Problem (2)

Recovering a BitLocker Encrypted Drive

Creating New BitLocker Keys

After completing this module, students will be able to:

Describe Windows 8.1 Startup Architecture and recovery tools.

Optimize and troubleshoot startup settings.

Troubleshoot operating system services.

Recover BitLocker-protected drives

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Troubleshooting Device Driver Failures

Monitoring Reliability

Configuring the Registry

Resolving Hardware Issues

Configuring Group Policy to Control Device Installation

After completing this module, students will be able to:

Identify basic hardware-related issues.

Determine hardware failure issues.

Determine problems that device drivers cause.

Monitor reliability of Windows 8.1 computers.

Work with the registry.

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

Using Remote Desktop

Using Remote Assistance

Remoting with Windows PowerShell

Using Remote Desktop

Using Remote Assistance

Using Windows PowerShell Remoting

After completing this module, students will be able to:

Use Remote Desktop.

Use Remote Assistance.

Use Windows.

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Determining Network Settings

Troubleshooting Network Connectivity Issues

Troubleshooting a Network Problem (1)

Troubleshooting a Network Problem (2)

Troubleshooting a Wireless Network

After completing this module, students will be able to:

Determine the network configuration of client computers.

Troubleshoot network connections.

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Overview of Group Policy Application

Resolving Client Configuration Failures and GPO Application Issues

Resolving Group Policy Application (1)

Resolving Group Policy Object Application (2)

After completing this module, students will be able to:

Review Group Policy application.

Troubleshoot client configuration failures and Group Policy Object (GPO) application issues.

This module describes how to troubleshoot sign-in issues, user profiles, folder redirection, and USMT.

Troubleshooting Sign In Issues

Troubleshooting User Profiles

Troubleshooting Folder Redirection

Troubleshooting USMT

Resolving Sign In Problem (1)

Resolving Sign In Problem (2)

Resolving Folder Redirection Problem (1)

After completing this module, students will be able to:

Troubleshoot user sign in issues.

Troubleshoot user profile issues.

Troubleshoot Folder Redirection.

Troubleshoot the migration of user settings.

This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.

Troubleshooting VPN Connectivity Issues

Troubleshooting NAP Issues

Troubleshooting DirectAccess Issues

Troubleshooting NAP

Configuring DirectAccess

Troubleshooting DirectAccess Client-Side Settings

After completing this module, students will be able to:

Configure and troubleshoot client VPN connections.

Troubleshoot NAP client issues.

Troubleshoot DirectAccess client issues.

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

Troubleshooting File Access Issues

Troubleshooting File Permissions Issues

Troubleshooting Printer Access Issues

Resolving a File Permissions Issue

After completing this module, students will be able to:

Troubleshoot file access issues.

Troubleshoot file permissions issues.

Troubleshoot printer access issues.

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and SkyDrive Access.

Configuring and Troubleshooting Workplace Join

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting SkyDrive Access

Configuring Workplace Join

Configuring Work Folders

After completing this module, students will be able to:

Configure Workplace Join.

Configure work folders.

Configure SkyDrive.

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

Troubleshooting Application Installation Issues

Troubleshooting Desktop Apps

Troubleshooting Windows Store Apps

Troubleshooting Internet Explorer

Troubleshooting Client Hyper-V

Troubleshooting AppLocker Policy Application

Troubleshooting Application Startup

Resolving an Internet Explorer Issue

After completing this module, students will be able to:

Troubleshoot application installation issues.

Troubleshoot Desktop app operation issues.

Troubleshoot Windows Store Apps.

Troubleshoot Internet Explorer and content access issues.

Troubleshoot Client Hyper-V issues.

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

Troubleshoot Windows Activation Issues

Monitoring and Configuring Performance Options in Windows 8.1

Protecting Windows 8.1 from Malware and Viruses

Applying Application and Windows Updates

Troubleshooting a Performance Problem

After completing this module, students will be able to:

Activate Windows 8.1.

Monitor and configure performance of Windows 8.1 computers.

Protecting against viruses and malware

Apply application and Microsoft Windows updates.

This modules explains how to restore files and recover a Windows 8.1 system.

Restoring Files in Windows 8.1

Recovery Options in Windows 8.1

Recovering Files on Windows 8.1

Recovering a Windows 8.1 Computer

After completing this module, students will be able to:

Restoring files.

Recovering a computer.