Troubleshooting and Supporting Windows 7 in the Enterprise

This module describes how to use Windows 7 recovery tools to troubleshoot startup problems. Additionally, it provides the information to configure and troubleshoot startup settings, and to troubleshoot operating system services.

Lesson 1: Overview of the Windows 7 Recovery Environment

Lesson 2: Configuring and Troubleshooting Startup Settings

Lesson 3: Troubleshooting Operating System Services Issues

Exercise 1: Resolving a Startup Problem (1)

Exercise 2: Resolving a Startup Problem (2)

After completing this module, students will be able to:

Use Windows 7 recovery tools to troubleshoot startup problems.

Configure and troubleshoot startup settings.

Troubleshoot operating system services.

This module describes Group Policy application. It also covers steps to troubleshoot both client configuration failures and GPO application issues.

Lesson 1: Overview of Group Policy Application

Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Exercise 1: Resolve Group Policy Application (1)

Exercise 2: Resolve Group Policy Application (2)

After completing this module, students will be able to:

Describe Group Policy application.

Troubleshoot client configuration failures and GPO application issues.

This module helps students troubleshoot issues related to hardware devices and device drivers by identifying basic hardware-related issues. Additionally, the module helps students determine hardware failure issues, and the problems that device drivers can cause. Finally, this module provides guidance on how to configure performance options in Windows 7, as well as monitor reliability and performance of Windows 7 computers.

Lesson 1: Overview of Hardware Troubleshooting

Lesson 2: Troubleshooting Physical Failures

Lesson 3: Monitoring Reliability and Performance

Lesson 4: Configuring Performance Options in Windows 7

Lesson 5: Troubleshooting Device Driver Failures

Exercise 1: Resolving Hardware Issues

Exercise 2: Configuring Group Policy to Control Device Installation (optional)

Exercise: Troubleshooting a Performance Problem

After completing this module, students will be able to:

Identify basic hardware-related issues.

Determine hardware failure issues.

Monitor reliability and performance of Windows 7 computers.

Configure performance options in Windows 7.

Determine problems that device drivers cause.

This module describes how to troubleshoot issues related to network connectivity by providing the steps to determine the network configuration of client computers, and then to troubleshoot network connections.

Lesson 1: Determining Network Settings

Lesson 2: Troubleshooting Network Connectivity Issues

Exercise 1: Troubleshooting a Network Problem (1)

Exercise 2: Troubleshooting a Network Problem (2)

After completing this module, students will be able to:

Determine the network configuration of client computers.

Troubleshoot network connections.

This module describes how to troubleshoot remote connectivity issues. This module instructs students on how to configure and troubleshoot virtual private network (VPN) connections, as well as how to use Remote Desktop and Remote Assistance to assist users. This module also covers the troubleshooting steps for Network Access Protection (NAP) and DirectAccess issues.

Lesson 1: Troubleshooting VPN Connectivity Issues

Lesson 2: Using Remote Desktop

Lesson 3: Troubleshooting User Issues by Using Remote Assistance

Lesson 4: Troubleshooting NAP Issues

Lesson 5: Troubleshooting DirectAccess Issues

Exercise: Resolving a Remote Connectivity Problem

After completing this module, students will be able to:

Configure and troubleshoot VPN connections.

Use Remote Desktop.

Use Remote Assistance.

Troubleshoot NAP issues.

Troubleshoot DirectAccess issues.

This module describes how to use troubleshooting tools and methods to troubleshoot user profile and logon scripts issues, and issues with file and printer access.

Lesson 1: Troubleshooting User Logon Issues

Lesson 2: Troubleshooting User Profile Issues

Lesson 3: Troubleshooting File Access Issues

Lesson 4: Troubleshooting File Permissions Issues

Lesson 5: Troubleshooting Printer Access Issues

Exercise 1: Troubleshooting Offline Files

Exercise 2: Troubleshooting a Missing Drive Mapping

Exercise 3: Troubleshooting Missing Files in My Documents

Exercise 4: Troubleshooting a File Access Issue

After completing this module, students will be able to:

Troubleshoot user logon issues.

Troubleshoot user profile issues.

Troubleshoot file access issues.

Troubleshoot file permissions issues.

Troubleshoot printer access issues.

This module describes how to troubleshoot issues related to security systems such as EFS, BitLocker, and file permissions. The module instructs students how to troubleshoot and recover files encrypted with EFS and BitLocker-protected drives. In this module, students also troubleshoot file permissions, content access issues, and Windows Internet Explorer issues.

Lesson 1: Recovering Files Encrypted by EFS

Lesson 2: Recovering BitLocker-Protected Drives

Lesson 3: Troubleshooting Internet Explorer and Content Access Issues

Exercise 1: Recovering a BitLocker-Protected Drive

Exercise 2: Troubleshooting an Internet Explorer Security Issue

After completing this module, students will be able to:

Recover files encrypted by using EFS.

Recover BitLocker-protected drives.

Troubleshoot Internet Explorer and content access issues.

This module describes how to troubleshoot issues related to operating system features and applications, including application installation and operation issues. This module also addresses applying application and Windows updates.

Lesson 1: Troubleshooting Application Installation Issues

Lesson 2: Troubleshooting Application Operations Issues

Lesson 3: Applying Application and Windows Updates

Exercise 1: Troubleshooting Windows Updates

Exercise 2: Troubleshooting AppLocker Policy Application

Exercise 3: Troubleshooting Application Startup

After completing this module, students will be able to:

Troubleshoot application installation issues.

Troubleshoot application operation issues.

Apply application and Microsoft Windows updates