IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals

Digi Academy
A Milano

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Informazione importanti

  • Corso
  • Milano
Descrizione

Obiettivi  

Informazione importanti
Sedi

Dove e quando

Inizio Luogo
Consultare
Milano
Via Valtellina, 63, 20124, Milano, Italia
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· Requisiti

Prerequisiti

You should have:

  • Familiarity with the ITIL Service Management processes
  • Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course

Programma

Contenuti del corso

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Contenuti dettagliati del corso

Day 1:

  • IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
  • Organization of Configuration Item information
  • Configuration Management Fundamentals
Day 2:
  • Change Management Processes, Roles and Responsibilities
  • Change Management Fundamentals
  • Advanced Change Processing
Day 3:
  • Release Management Fundmentals
  • Loading and promoting CIs Overview


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