Dealing with conflict & emotional stress

Communication and the effects on conflict and emotional stress: Recognizing the 4 styles of communication Conflict & The Organization: What is conflict? Types of conflict within organizations, Sources of organizational conflict (Interdependence, Employment relationship, Limited resources, Differentiation), Impact on the organization (positive/negative) Recognising different perspectives of conflict within organizations: Conflict resolution roles, Conflict handling strategies, Conflict handling styles, Conflict outcomes Stress Management: What is stress? Stress and the workplace, Impact on the workplace, Reduced performance, Motivation & Job satisfaction Recognising the general adaption syndrome: Physical/behavioral symptoms, Eustress Managing stress in the workplace: Role of management/the individual, Support programs, Personal coping strategies, anxiety management, Cognitive restructuring, Appraisal, problem and emotion focused coping Discussion and debate with practical exercises