E-Learning on Information and Communication Technology

What topics does this course cover?

• Technology
• Social security
• Social protection

What will I learn?

This course uses the recently updated ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

• ICT governance and management: concepts; definition of value management for ICT-based activities
• ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
• Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
• Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
• Data security and privacy: corporate frameworks and standards; key activities of implementation
• Mobile technologies: key mechanisms to implement ICT-based services

What will I be able to do?

• Understand core approaches to improve social security administration through ICT based on international best practice
• Identify roles and responsibilities in the governance and management of ICT systems
• Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
• Develop country-tailored innovations drawing on experience from other countries

Why should I join?

This new e-learning course is designed specifically for social security professionals from ISSA member organizations.

• ISSA-accredited experts with decades of international experience in social security administration
• Join and interact online with a global network of professionals from other ISSA member organisations to share learning and best practices
• This new e-learning course consists of a blend of online resources on good practices and case studies, 'real time' interactive sessions led by highly experienced trainers, individual and collaborative group exercises using our eCampus platform
• Successful candidates receive an ITCILO Certificate of Achievement