Enterprise Voice and Online Services with Microsoft® Lync® Server 2013

Explain Enterprise Voice architecture and server roles of Lync Server 2013.

Define site topologies for an Enterprise Voice deployment.

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Introduction to Lync Voice Routing

Configuring Enterprise Voice

Defining Voice Policies

Assigning DID Numbers

How to Design a Dial Plan

Analyzing the Existing Voice Infrastructure

Configuring the Topology for Enterprise Voice

Configuring Dial Plans and Normalization Rules

Configuring Voice Routes

Configuring Voice Policies and PSTN Usages

Configuring Number Manipulation on Trunks

Enabling Users for Enterprise Voice

Verifying and Testing Normalization Rules

Testing Trunk Routing and Translation Rules

Configuring Inter-Trunk Routing

After completing this module, students will be able to:

Create phone number normalization rules based on enterprise dialing habits.

Define enterprise voice topology by using Topology Builder.

Design and configure a dial plan.

Configure voice policies and routes.

Manage voice features for users.

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Overview of Exchange 2013 Unified Messaging

Integrating Unified Messaging with Lync Server 2013

Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice

Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging

Testing and Verifying Integration

After completing this module, students will be able to:

Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.

Plan for Exchange Server UM requirements.

Configure Lync Server 2013 to work with Exchange Server 2013 UM.

Basic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Call Park Service

Managing Calls to Unassigned Numbers

PSTN Conferencing

Overview of Response Group Services

Implementing Response Group Services

Configuring Call Park

Configuring the Unassigned Number Feature

Verifying Call Park Service and Unassigned Number Feature

Configuring Agent Groups and Queues

Configuring Workflows

Configuring the Response Group Service Behavior

Configuring Dial-In Conferencing

Verifying Dial-In Access Configuration

After completing this module, students will be able to:

Describe the purpose of Call Park.

Explain the Unassigned Number feature.

Describe PSTN conferencing.

Describe Response Group Services.

Describe the components of Response Group Services.

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Introducing Location Information Server

Overview of Setup and Call Flow

Designing Location Policies

Implementing LIS

Address Discovery

User Experience

Creating Emergency Routes and PSTN Usages

Configuring Number Manipulation on Trunks for Emergency Numbers

Defining LIS Locations

Experiencing LIS Features

Creating E9-1-1 Gateway Configuration

Verifying Emergency Calling through the E9-1-1 Gateway

Creating an Alternate Local Path for Emergency Calls

After completing this module, students will be able to:

Describe Location Information Service (LIS).

Understand how to set up and implement E9-1-1.

Design Location policies for an E9-1-1 implementation.

Configure LIS.

Understand how location discovery works.

Describe the process when a user makes an emergency call.

This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Connecting to the PSTN

Connecting to the Existing PBX

M:N Interworking Routing

Call Routing Reliability

After completing this module, students will be able to:

Connect Lync to the PSTN.

Implement M:N interworking routing.

Define a reliable route for calls by using the PSTN.

Identify Auxiliary Calling Information passed during call forwarding.

This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.

Planning for Media Requirements

Call Admission Control

Planning for Call Admission Control

Media Bypass

Configuring CAC Components

Verifying Bandwidth Policy Application

After completing this module, you students be able to:

Enable Lync Server 2013 for QoS.

Enable Call Admission Control.

Create network inter-site policies.

Enable media bypass.

This module discusses selecting, deploying and configuring phones and devices to use with Lync. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Introduction to Phones and Devices

Device Deployment

Lync Server 2013 Phone Management

Analog Device Support

After completing this module, students will be able to

Understand the differences between the different types of Lync phones.

Recommend phones for information workers, conference rooms and common areas.

Set up, configure, and manage Lync Phone Edition and compatible devices.

Configure voice policies for common area phones.

Deploy and support analog phone devices.

This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Office 365 Architecture

Deploying Lync Online

Lync Hybrid Scenarios

Implementing Identity Management with Office 365

Deploying and Configuring a Lync Edge Server

Configuring a Hybrid Deployment of the New Lync Server

After completing this module, students will be able to:

Deploy Lync Online.

Synchronize on-premises Active Directory and Microsoft Online Services Directory using Microsoft Online Services Directory Synchronization tool.

Describe options for deploying Lync in a hybrid environment.

Configure Lync split domain.

This module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Voice Quality Concepts

Exploring Lync Monitoring Server Components

Exploring Lync Monitoring Server Reports

RTP and RTCP Collected Information

Reviewing Per-to-Peer Session Detail Reports

Reviewing Call Detail Reports

After completing this module, students will be able to:

Understand requirements for installing Monitoring server.

Identify different built-in reports.

Describe each matrix available in the reports.

Review Quality of Service reports.

This module examines the capabilities of Lync Server 2013 for providing voice resiliency across the enterprise. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.

Voice Resiliency in Lync Server 2013

Lync Pool Resilience

Branch Office Resilience

Configuring a Survivable Branch Server

Testing and Verifying Branch Office Resiliency with a WAN

Testing and Verifying Branch Office Resiliency with a Pool

Testing and Verifying Branch Office Resiliency with an SBA

Testing and Verifying Central Site Voice Resiliency

After completing this module, students will be able to:

Understand the resiliency challenges related to Lync Enterprise Voice.

Describe the different Lync Server 2013 features that improve voice resiliency.

Design and deploy Branch office resiliency improvements.

Understand client behaviour for different outage scenarios.