Good governance: ISSA Guidelines, knowledge-sharing and innovation

Who attends this course?

This course is designed for social security professionals from ISSA member institutions, in particular board members, managers and professionals holding positions directly related to the nine areas covered by the Guidelines.

What topics does this course cover?

This course was designed specifically for social security professionals from ISSA member organizations.

• Governance
• Social security
• Social protection

What will I learn?

This course uses the ISSA Guidelines on Good Governance as a framework for assessing challenges and identifying innovations.

• Principles for the board and management: principles, frameworks, structures, challenges and response
• Strategic planning and operational risk management: definitions and understanding of risk management activities; monitoring of internal and external events affecting social security institutions
• Actuarial soundness and internal audit: understanding actuarial measures and valuations; actuarial sustainability and investment benchmarks
• Investment management: key principles; main concepts of liquidity, risks, necessary diligence and aligning incentives; valuation of investment portfolio and measures for asset safekeeping
• Corruption and fraud in contributions and benefits: prevention and control; effectively governing rights and obligations of members and beneficiaries
• Service standards for members and beneficiaries: why service standards are relevant; how to improve service quality and key parameters
• Human resources policies: development, retention and succession; improving HR policies, defining a performance appraisal system; key components and limitations
• Investment in ICT infrastructure: evaluation of new investment proposals; ex-post evaluation and infrastructure maintenance

What will I be able to do?

• Understand core approaches to promoting and supporting good governance practices based on international best practice
• Identify roles and responsibilities of social security professionals in ensuring good governance
• Utilise the ISSA Guidelines as a framework for improved governance within national social security institutions
• Develop country-tailored innovations drawing on experience from other countries

Why should I join?

This course is designed specifically for social security professionals from ISSA member organizations.

• ISSA-accredited experts with decades of international experience in social security administration
• Join and interact with a network of professionals from other ISSA member organisations, including those attending parallel courses
• Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
• Successful candidates receive an ITCILO Certificate of Achievement

HOW

The course consists of 60 total hours of learning, broken up into three phases.

• Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment
• Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation
• Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organisation