Hotel Reservations Taking a Booking by Phone

Corso

Online

10 € +IVA

*Prezzo indicativo

Importo originario in GBP:

£ 9

Descrizione

  • Tipologia

    Corso

  • Livello

    Livello base

  • Metodologia

    Online

  • Durata

    Flessible

  • Inizio

    Scegli data

Descrizione

This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.

We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

Sedi

Luogo

Inizio

Online

Inizio

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Materie

  • Brand
  • Audio
  • Hotel
  • Customer service
  • Communication SKILLS
  • English Language
  • Hospitality
  • Telephone skills
  • Skills and Training
  • Industry
  • Telephone answering
  • Reservation procedures
  • Audio competence
  • Guest Expectations
  • Telephone user support
  • Reservations Agent

Programma

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand

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Hotel Reservations Taking a Booking by Phone

10 € +IVA

*Prezzo indicativo

Importo originario in GBP:

£ 9