IBM Tealeaf 8.7 Customer Service Optimization

Corso

A Milano

Prezzo da consultare

Chiama il centro

Hai bisogno di un coach per la formazione?

Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.

Descrizione

  • Tipologia

    Corso

  • Luogo

    Milano

Obiettivi  

Sedi e date

Luogo

Inizio del corso

Milano
Visualizza mappa
viale Piero e Alberto Pirelli 6, 20126

Inizio del corso

Consultare

Profilo del corso

Prerequisiti There are no prerequisites for this course.

Domande e risposte

Aggiungi la tua domanda

I nostri consulenti e altri utenti potranno risponderti

Chi vuoi che ti risponda?

Inserisci i tuoi dati per ricevere una risposta

Pubblicheremo solo il tuo nome e la domanda

Opinioni

Programma

Contenuti del corso

IBM Tealeaf cxReveal empowers customer service representatives to resolve customer issues quickly and with enhanced insight by leveraging IBM Tealeaf´s replay capability.

In the morning session of this class, customer service representatives will learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf´s extensive database of customer information for recovery purposes.

In the afternoon session, supervisors and escalation teams will learn how to use IBM Tealeaf to investigate the broader impact of website issues, as well as how to customize Tealeaf to support their teams´ needs. Depending on their installation configuration, they may access built-in reports to monitor their teams´ utilization of IBM Tealeaf (with cxView´s dashboard capabilities).

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

Contenuti dettagliati del corso

  • How IBM Tealeaf cxReveal helps customer service representatives identify and escalate customer issues
  • Strategies to find and replay impacted visitor sessions
  • How to configure search and session list templates to optimize response and resolution times.

Chiama il centro

Hai bisogno di un coach per la formazione?

Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.

IBM Tealeaf 8.7 Customer Service Optimization

Prezzo da consultare