Information and communication technology: ISSA Guidelines, knowledge-sharing and innovation

Who attends this course?

This course is designed for social security professionals from ISSA member institutions. Participants should hold positions directly related to the design, implementation or reform of social security systems in the area of ICT and be interested in applying ICT to improve the quality and performance of social security systems and their administration.

What topics does this course cover?

This course was designed specifically for social security professionals from ISSA member organizations.

• Technology
• Social security
• Social protection

What will I learn?

This course uses the ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.

• ICT governance and management: concepts; definition of value management for ICT-based activities
• ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
• Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
• Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
• Data security and privacy: corporate frameworks and standards; key activities of implementation
• Mobile technologies: key mechanisms to implement ICT-based services

What will I be able to do?

• Understand core approaches to improve social security administration through ICT based on international best practice
• Identify roles and responsibilities in the governance and management of ICT systems
• Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
• Develop country-tailored innovations drawing on experience from other countries

Why should I join?

This course is designed specifically for social security professionals from ISSA member organizations.

• ISSA-accredited experts with decades of international experience in social security administration
• Join and interact with a network professionals from other ISSA member organisations, including those attending parallel courses
• Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
• Successful candidates receive an ITCILO Certificate of Achievement

HOW

The course consists of 60 total hours of learning, broken up into three phases.

• Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment
• Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation
• Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organisation