London Business Training & Consulting

Interpersonal Skills Development

London Business Training & Consulting
A London (Inghilterra)

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Informazioni importanti

Tipologia Corso
Luogo London (Inghilterra)
Durata 4 Giorni
Inizio 18/11/2019
  • Corso
  • London (Inghilterra)
  • Durata:
    4 Giorni
  • Inizio:

Upon completion of this course, you will be able to:
Build supportive relationships even when delivering negative feedback.
Avoid defensiveness and disconfirmation in interpersonal communication.
Improve the ability to apply principles of supportive communication.
Improve relationships by using personal management interviews.
Enhance personal and positional and power.
Use influence appropriately to accomplish exceptional work.
Neutralise inappropriate influence attempts.
Diagnose work performance problems.
Enhance the work-related abilities of others.
Foster a motivating work environment.
Diagnose the focus and source of conflicts.
Utilise appropriate conflict management strategies.
Resolve interpersonal confrontations through collaboration.

Strutture (1)
Dove e quando
Inizio Luogo
18 nov 2019
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG - City of London - (London), N1C 4AG, London, Inghilterra
Inizio 18 nov 2019
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG - City of London - (London), N1C 4AG, London, Inghilterra

Domande più frequenti

· A chi è diretto?

This interpersonal skills training is suitable for: Heads of organisations, chief officers, chairpersons, board members and directors; Heads of departments; managers and executives; those who wish to develop their interpersonal skills; those who wish to develop themselves as more competent and effective managers.

· Titolo


Cosa impari in questo corso?

Conflict management
Effective Communication
Skills and Training
Communication Training
Interpersonal Communication
Skills Communication
Personal management
Skills development
Relationship Building


Building Relationships by Communicating Supportively
  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview
Gaining Power and Influence
  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralising influence attempts
Motivating Others
  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme
Managing Conflict
  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations