ITIL Intermediate RCV Training and Certification Course in Milan

Day OneIntroduction to Release, Control and Validation (RCV)The purpose, objectives and scope of service transition lifecycle phaseThe RCV processes in relation to service transitionActivities related to overall transition planning and ongoing supportChange ManagementThe end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processesA measurement model and the metrics that would be used to support change management within RCV practicesThe benefits and business value that can be gained from change management and the challenges and risks to be managedService Asset and Configuration Management (SACM)The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processesA measurement model and the metrics that would be used to support service asset and configuration management within RCV practicesThe benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managedService Validation and Testing (SVT)The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processesTest modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service qualityA measurement model and the metrics that would be used to support service validation and testing within RCV practicesThe benefits and business value that can be gained from SVT and the challenges and risks to be managedDay TwoRelease and Deployment Management (RDM)The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces with other processesRelease and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement), and how these activities ensure service qualityA measurement model and the metrics that would be used to support release and deployment management within RCV practicesThe benefits and business value that can be gained from release and deployment managementRequest FulfillmentThe end-to-end process flow for request fulfillment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)Request fulfillment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCVA measurement model and the metrics that would be used to support request fulfillment within RCV practicesThe benefits and business value that can be gained from request fulfillment and the challenges and risks to be managedChange EvaluationThe end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processesPerspectives and considerations for evaluating the effectiveness of a service changeA measurement model and the metrics that would be used to support change evaluation within RCV practicesThe benefits and business value that can be gained from change evaluation and the challenges and risks to be managedDay ThreeKnowledge Management (KM)The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processesPerspectives and considerations for evaluating the effectiveness of a service changeA measurement model and the metrics that would be used to support change evaluation within RCV practicesThe benefits and business value that can be gained from change evaluation and the challenges and risks to be managedRelease, Control and Validation Roles and ResponsibilitiesGeneric roles that support service transition and the RCV processesThe roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.Technology and Implementation ConsiderationsThe technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)The need and benefits of tools that support service transition as related to RCVImplementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.ons