Manager assistant in english

Contenuti del corso

1. The agenda, the management of incoming mail, archiving of documents

2. Work organization: how to do not forget anything and meet deadlines

3. Elements of planning of office work and effective management by priority

4. Effective use of available resources

5. Management of documents, drafting, keeping and traceability

6. Supporting secretarial support technologies

• video conference
• call meeting
• presentation management
• web searching

7. The most effective behaviors in interpersonal relationships

8. Relations with the boss, with colleagues, with other managers

• how to establish a positive relationship and give and receive collaboration

9. The organization of meetings, events and trips

• The upstream organization: what are the points to be clarified with the boss
• The duties of the secretary during the meeting
• The presentation to the head of the travel variables to choose from
• Itineraries, means of transport, accommodation, visas, currency

10. Written comunication

• Introduction to corporate communication
• Peculiarities of written communication with respect to other forms of communication
• Written, formal and informal communications
• Minimum quality standards for every type of corporate communication
• Business letters (lay-out, language, terms, tone, style, content, etc.)
• Different types of incoming and outgoing correspondence (letters, faxes, reports, abstracts, minutes, e-mails, folders)
• CRM or the construction of a bi-univocal relationship with the customer
• Construction and organization of the script and call-sheet as fundamental tools to support the call