Corso attualmente non disponibile
Managing Across the Lifecycle (MALC)
Corso
A Assago ()
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Descrizione
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Tipologia
Corso intensivo
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Livello
Livello avanzato
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Ore di lezione
40h
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Durata
5 Giorni
The ITIL® Intermediate Qualification "Managing Across the Lifecycle Certificate" is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL® publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL® publications.
Profilo del corso
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.Documentary evidence of this must be presented to gain admission to this certification level.
Opinioni
Materie
- Service Design
- Service Operation
- Service Strategy
- Service Transition
- Continual Service Improvement
Professori
Brunella Di Silvestro
Dottoressa
Programma
- Introduction to IT Service Management Business and Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Understanding Organisational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance In addition the training for this certification should include examination preparation, including a mock examination opportunity.
CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Ulteriori informazioni
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Managing Across the Lifecycle (MALC)