Microsoft Lync 2013 Depth Support Engineer

Exercise 1: Connecting to the Labs

Exercise 2: Reviewing Contoso's Environment

Exercise 3: Performing Active Directory Health Checks

Exercise 4: Verifying Lync Service Availability

Exercise 1: Troubleshooting Lync 2013 Dependencies

Exercise 2: Troubleshooting SQL Back End Server Dependencies

Exercise 3: Performing SQL Mirror Failovers

Bonus Exercise: Performing Lync Server 2013 Updates

After completing module 1, students will be able to:

Troubleshoot the installation process

Identify deviations from supported architectures

Troubleshoot advanced enterprise DNS issues

Analyze and troubleshoot certificate issues

Troubleshoot SQL database issues

Analyze the state of an SQL mirror and perform failover and failback

This module explains how to use the tools that Microsoft has provided to analyze and troubleshoot a Lync Server 2013 infrastructure.

Logging

Network and Media Traffic Analysis

Lync Server Control Panel

Lync Server 2013 Resource Kit and Debugging Tools

Built-in Server Tools

SIP Primer

Exercise 1: Tool Tutorial

Exercise 2: Provisioning User Accounts

Exercise 3: Tracing Fundamentals

Exercise 4: Event Logs and Synthetic Transactions

Bonus Exercise: Exploring Depth Support Tools

After completing module 2, students will be able to:

Use the built-in logging tools for Lync Server 2013, including Centralized Logging Service

Identify the correct CLS scenario related to a problem

Analyze logging data using Snooper

Analyze and evaluate network traffic using Microsoft Network Monitor

Troubleshoot failing media establishment between endpoints

Identify tools included with Lync Server 2013 Resource Kit and Lync 2013 Debugging Tools

Analyze Lync Server 2013 and Lync 2013 event logs

Identify problems using Event Viewer

This module explains how to troubleshoot Lync authentication. It also describes how to analyze and resolve issues with Persistent Chat, Presence, and Address Book related issues.

Client Issues

Persistent Chat

Presence and Address Book Issues

Archiving Issues

VDI Issues

Exercise 1: Troubleshooting and Resolving Sign-in Issues

Exercise 2: Troubleshooting Presence Issues

Bonus Exercise 1: Extending the Lync 2013 Namespace

Bonus Exercise 2: Deploying Persistent Chat

Exercise 1: Resolving Address Book Issues

Exercise 2: Resolving Persistent Chat Issues

Exercise 3: Troubleshooting Client Version Policy

Bonus Exercise 2: Deploying Edge Server Role

After completing module 3, students will be able to:

Troubleshoot sign in and client authentication

Troubleshoot client policy

Troubleshoot Persistent Chat clients and services

Resolve unexpected presence states and Address Book issues

Understand and troubleshoot the VDI plugin

This module explains how to troubleshoot federation, including XMPP, Skype, and Public IM Connectivity. It also describes appropriate external port configurations and how to analyze and troubleshoot external connection issues, as well as common Edge and reverse proxy misconfigurations.

Edge Remote Connectivity

Federation

Reverse Proxy

Mobile Devices

Port Configuration

Remote Connectivity Testing

Exercises 1A & 1B: Troubleshooting Edge Configuration

Exercise 2: Using PortQry to Troubleshoot Connectivity Issues

Exercise 3: Troubleshooting Remote Connectivity

Bonus Exercise: Configuring Federation

Exercise 1: Deploying ARR as a Reverse Proxy for Lync and Exchange

Exercise 2: Troubleshooting Remote Connectivity

Exercise 3: Validating Mobile Client Connectivity with Lync Connectivity Analyzer

After completing module 4, students will be able to:

Troubleshoot Edge configuration and remote connectivity problems

Troubleshoot open, direct, and enhanced federation

Troubleshoot reverse proxy

Troubleshoot mobile device settings

Configure and troubleshoot firewall port issues

Describe and use remote connectivity tools

This module explains how to troubleshoot the conferencing life cycle, including MCU health, the join launcher, and Lync Web App. It also describes troubleshooting external conferencing data problems.

Core Conferencing Modalities

Configuration of Office Web Apps Server

Conferencing Life Cycle

Conferencing Data

Lync Room System

Exercise 1: Troubleshooting Internal Conference Issues

Exercise 2: Identifying Root Causes of Conferencing Issues with Performance Monitor

Exercise 3: Using Lync Monitoring Reports to Troubleshoot Conferencing Problems

Exercise 4: Testing Conferencing Call Flow

Bonus Exercise: Analyzing Bandwidth Requirements

After completing module 5, students will be able to:

Describe core conferencing modalities

Troubleshoot Office Web Apps issues

Troubleshoot application sharing issues

Analyze bandwidth requirements

Describe Lync Room System and potential issues

This module explains how to analyze dial plans, routes, PSTN usages, session management, and media bypass in order to resolve call issues. Additionally, problems with call setup and teardown will be analyzed and resolved.

Enterprise Voice Configuration

Call Setup and Teardown

Connection to External Telephony Systems

Exercise 1A & 1B: Identifying Dial Plan Misconfiguration

Exercise 2: Troubleshooting Voice Routing Issues

Exercise 3: Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs

Exercise 4: Troubleshooting Inbound/Outbound Call Flow Issues from PSTN

After completing module 6, students will be able to:

Troubleshoot Voice configuration

Troubleshoot call setup and teardown

Troubleshoot gateway and trunk configurations, including PBX integration and PSTN

This module explains how to review quality of experience logs and analyze call flow and network bandwidth to evaluate and resolve call quality issues. Additionally this module will provide detail on troubleshooting the Lync Features that facilitate bandwidth management such as CAC and QoE.

Voice Quality Issues

UC Devices and Peripherals

Exercise 1: Configuring SCOM to Monitor Lync

Exercise 2: Troubleshooting Call Quality Issues

Exercise 3: Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic

Exercise 4: Configuring GPOs and Lync Policy for QoS

After completing module 7, students will be able to:

Troubleshoot Voice quality issues

Identify key thresholds for call quality

Troubleshoot CAC policy misconfigurations

Troubleshoot QoS misconfigurations

Troubleshoot UC devices and peripherals

Configure SCOM to work with Lync Server

This module explains how to troubleshoot each of the Voice applications used with Lync Server 2013.

Call Park Service

Troubleshooting Response Groups

Announcement Service

Exercise 1A & 1B: Troubleshooting Response Groups

Exercise 2: Troubleshooting Dial-in Conferencing

Bonus Exercise: Advanced Unassigned Numbers Configuration

After completing module 8, students will be able to:

Describe supported configurations for Call Park Service

Troubleshoot Response Group issues

Configure Announcement Service and unassigned numbers

This module explains how to troubleshoot High Availability, Disaster Recovery and Voice Resilience features in Lync Server 2013.

Supported Lync Server 2013 High Availability Configurations

Load Balancing Web Services

Setting Appropriate Disaster Recovery Expectations

Exercise 1: Configuring Lync HA and DR

Exercise 2: Troubleshooting Load Balanced Configurations

Exercise 3: Troubleshooting Voice Resiliency

Bonus Exercise: Using Bandwidth Management for Voice Resiliency

After completing module 9, students will be able to:

Identify supported HA and DR topologies

Describe supported topology for HLB

Troubleshoot HLB configurations

This module explains how to troubleshoot Lync Server 2013 integration with Exchange Server 2013. Additionally, it describes how to troubleshoot integration with SharePoint Server 2013.

Exchange 2013 Unified Messaging

Unified Contacts Store

Archiving and Compliance

SharePoint 2013 Site Mailboxes

SharePoint 2013 eDiscovery

Exercise 1A, 1B, and 1C: Troubleshooting Voice Mail

Exercise 2: Troubleshooting Auto Attendant

Exercise 3: Implementing an Integrated Lync and Exchange Solution

Bonus Exercise: Extending Contoso’s eDiscovery Solution with SharePoint 2013 Integration

After completing module 10, students will be able to:

Identify Exchange UM problems

Troubleshoot integration issues with Exchange

Troubleshoot integration issues with SharePoint