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Microsoft Lync 2013 Depth Support Engineer

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Luogo Milano
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Lync Server 2013 Architecture Dependencies Microsoft Supported Architectures Name Resolution and Certificates Database Management and SQL High Availability Advanced Role Based Access Control Assignment

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Milano
Via Valtellina, 63, 20124, Milano, Italia
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Inizio Scegli data
Luogo
Milano
Via Valtellina, 63, 20124, Milano, Italia
Visualizza mappa

Cosa impari in questo corso?

Web master
Server
E-book
Proxy
Management
Chat
SQL

Programma

Exercise 1: Connecting to the Labs


Exercise 2: Reviewing Contoso's Environment


Exercise 3: Performing Active Directory Health Checks


Exercise 4: Verifying Lync Service Availability


Exercise 1: Troubleshooting Lync 2013 Dependencies


Exercise 2: Troubleshooting SQL Back End Server Dependencies


Exercise 3: Performing SQL Mirror Failovers


Bonus Exercise: Performing Lync Server 2013 Updates


After completing module 1, students will be able to:


Troubleshoot the installation process


Identify deviations from supported architectures


Troubleshoot advanced enterprise DNS issues


Analyze and troubleshoot certificate issues


Troubleshoot SQL database issues


Analyze the state of an SQL mirror and perform failover and failback


This module explains how to use the tools that Microsoft has provided to analyze and troubleshoot a Lync Server 2013 infrastructure.


Logging


Network and Media Traffic Analysis


Lync Server Control Panel


Lync Server 2013 Resource Kit and Debugging Tools


Built-in Server Tools


SIP Primer


Exercise 1: Tool Tutorial


Exercise 2: Provisioning User Accounts


Exercise 3: Tracing Fundamentals


Exercise 4: Event Logs and Synthetic Transactions


Bonus Exercise: Exploring Depth Support Tools


After completing module 2, students will be able to:


Use the built-in logging tools for Lync Server 2013, including Centralized Logging Service


Identify the correct CLS scenario related to a problem


Analyze logging data using Snooper


Analyze and evaluate network traffic using Microsoft Network Monitor


Troubleshoot failing media establishment between endpoints


Identify tools included with Lync Server 2013 Resource Kit and Lync 2013 Debugging Tools


Analyze Lync Server 2013 and Lync 2013 event logs


Identify problems using Event Viewer


This module explains how to troubleshoot Lync authentication. It also describes how to analyze and resolve issues with Persistent Chat, Presence, and Address Book related issues.


Client Issues


Persistent Chat


Presence and Address Book Issues


Archiving Issues


VDI Issues


Exercise 1: Troubleshooting and Resolving Sign-in Issues


Exercise 2: Troubleshooting Presence Issues


Bonus Exercise 1: Extending the Lync 2013 Namespace


Bonus Exercise 2: Deploying Persistent Chat


Exercise 1: Resolving Address Book Issues


Exercise 2: Resolving Persistent Chat Issues


Exercise 3: Troubleshooting Client Version Policy


Bonus Exercise 2: Deploying Edge Server Role


After completing module 3, students will be able to:


Troubleshoot sign in and client authentication


Troubleshoot client policy


Troubleshoot Persistent Chat clients and services


Resolve unexpected presence states and Address Book issues


Understand and troubleshoot the VDI plugin


This module explains how to troubleshoot federation, including XMPP, Skype, and Public IM Connectivity. It also describes appropriate external port configurations and how to analyze and troubleshoot external connection issues, as well as common Edge and reverse proxy misconfigurations.


Edge Remote Connectivity


Federation


Reverse Proxy


Mobile Devices


Port Configuration


Remote Connectivity Testing


Exercises 1A & 1B: Troubleshooting Edge Configuration


Exercise 2: Using PortQry to Troubleshoot Connectivity Issues


Exercise 3: Troubleshooting Remote Connectivity


Bonus Exercise: Configuring Federation


Exercise 1: Deploying ARR as a Reverse Proxy for Lync and Exchange


Exercise 2: Troubleshooting Remote Connectivity


Exercise 3: Validating Mobile Client Connectivity with Lync Connectivity Analyzer


After completing module 4, students will be able to:


Troubleshoot Edge configuration and remote connectivity problems


Troubleshoot open, direct, and enhanced federation


Troubleshoot reverse proxy


Troubleshoot mobile device settings


Configure and troubleshoot firewall port issues


Describe and use remote connectivity tools


This module explains how to troubleshoot the conferencing life cycle, including MCU health, the join launcher, and Lync Web App. It also describes troubleshooting external conferencing data problems.


Core Conferencing Modalities


Configuration of Office Web Apps Server


Conferencing Life Cycle


Conferencing Data


Lync Room System


Exercise 1: Troubleshooting Internal Conference Issues


Exercise 2: Identifying Root Causes of Conferencing Issues with Performance Monitor


Exercise 3: Using Lync Monitoring Reports to Troubleshoot Conferencing Problems


Exercise 4: Testing Conferencing Call Flow


Bonus Exercise: Analyzing Bandwidth Requirements


After completing module 5, students will be able to:


Describe core conferencing modalities


Troubleshoot Office Web Apps issues


Troubleshoot application sharing issues


Analyze bandwidth requirements


Describe Lync Room System and potential issues


This module explains how to analyze dial plans, routes, PSTN usages, session management, and media bypass in order to resolve call issues. Additionally, problems with call setup and teardown will be analyzed and resolved.


Enterprise Voice Configuration


Call Setup and Teardown


Connection to External Telephony Systems


Exercise 1A & 1B: Identifying Dial Plan Misconfiguration


Exercise 2: Troubleshooting Voice Routing Issues


Exercise 3: Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs


Exercise 4: Troubleshooting Inbound/Outbound Call Flow Issues from PSTN


After completing module 6, students will be able to:


Troubleshoot Voice configuration


Troubleshoot call setup and teardown


Troubleshoot gateway and trunk configurations, including PBX integration and PSTN


This module explains how to review quality of experience logs and analyze call flow and network bandwidth to evaluate and resolve call quality issues. Additionally this module will provide detail on troubleshooting the Lync Features that facilitate bandwidth management such as CAC and QoE.


Voice Quality Issues


UC Devices and Peripherals


Exercise 1: Configuring SCOM to Monitor Lync


Exercise 2: Troubleshooting Call Quality Issues


Exercise 3: Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic


Exercise 4: Configuring GPOs and Lync Policy for QoS


After completing module 7, students will be able to:


Troubleshoot Voice quality issues


Identify key thresholds for call quality


Troubleshoot CAC policy misconfigurations


Troubleshoot QoS misconfigurations


Troubleshoot UC devices and peripherals


Configure SCOM to work with Lync Server


This module explains how to troubleshoot each of the Voice applications used with Lync Server 2013.


Call Park Service


Troubleshooting Response Groups


Announcement Service


Exercise 1A & 1B: Troubleshooting Response Groups


Exercise 2: Troubleshooting Dial-in Conferencing


Bonus Exercise: Advanced Unassigned Numbers Configuration


After completing module 8, students will be able to:


Describe supported configurations for Call Park Service


Troubleshoot Response Group issues


Configure Announcement Service and unassigned numbers


This module explains how to troubleshoot High Availability, Disaster Recovery and Voice Resilience features in Lync Server 2013.


Supported Lync Server 2013 High Availability Configurations


Load Balancing Web Services


Setting Appropriate Disaster Recovery Expectations


Exercise 1: Configuring Lync HA and DR


Exercise 2: Troubleshooting Load Balanced Configurations


Exercise 3: Troubleshooting Voice Resiliency


Bonus Exercise: Using Bandwidth Management for Voice Resiliency


After completing module 9, students will be able to:


Identify supported HA and DR topologies


Describe supported topology for HLB


Troubleshoot HLB configurations


This module explains how to troubleshoot Lync Server 2013 integration with Exchange Server 2013. Additionally, it describes how to troubleshoot integration with SharePoint Server 2013.


Exchange 2013 Unified Messaging


Unified Contacts Store


Archiving and Compliance


SharePoint 2013 Site Mailboxes


SharePoint 2013 eDiscovery


Exercise 1A, 1B, and 1C: Troubleshooting Voice Mail


Exercise 2: Troubleshooting Auto Attendant


Exercise 3: Implementing an Integrated Lync and Exchange Solution


Bonus Exercise: Extending Contoso’s eDiscovery Solution with SharePoint 2013 Integration


After completing module 10, students will be able to:


Identify Exchange UM problems


Troubleshoot integration issues with Exchange


Troubleshoot integration issues with SharePoint



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