Phone English per addette alla reception segreteria- corso gratuito

PHONE & MAIL ENGLISH48 ore su sessioni di 4 ore dalle 14 alle 18 a partire dal 14 ottobre. giorni: 14-16-20-22-26-28-29 ottobre 4-6--11-13 - 16 novembre

Preparing to make a phone call – Taking notes, making sure you know what you want to ask

Receiving calls – Presenting yourself & the company

Taking and leaving messages – Asking for information, confirming information

Spelling names and addresses – Confirming information, asking for clarity

Numbers – Correct pronunciation

Asking for and giving repetition – Diverse ways to ask for clarity

Making arrangements – Asking for details

Changing arrangements – Giving details

Problem solving on the telephone – Effective ways of communicating

Complaints – Managing difficult situations

Ordering on the telephone – Giving details, repetition

Ending a call - salutations

MAIL ENGLISH

Informal letters – Structure and language

Formal letters – Structure and language

Greeting and salutations – Formal and informal, different styles and standards

Address positioning – Styles, type of letter

American and British preferences – Language, greetings

Structure of a letter – Introduction, body, conclusion. Direct and getting the point across

Emails – informal/formal/neutral language – Type of language used

Abbreviations

Brief overview of grammatical structure – Grammar revision – formal vs. informal forms.

Linking words – How to link ideas

Highlighting information – Giving emphasis to important points

Complaining and apologising – Formal and informal

Sono previste esercitazioni e interazioni in aula per consolidare le conoscenze apprese.