Supporting Cisco Services Provider IP NGN Operations

Upon completing this course, the learner will be able to meet these overall objectives:
Describe service provider NGN technology trends and their impact on operational environments
Describe the various NMS tools that are available to monitor networks and network devices
Implement incident (event) management procedures
Demonstrate fault management procedures
Describe the configuration management process
Demonstrate change management procedures
Identify performance management procedures
Prerequisiti
The recommended knowledge and skills that a learner should have for the best learning outcome are as follows:
IP networking fundamentals; those topics supported by the Interconnecting Cisco Network Devices Part 1 (ICND1) course
Operations process knowledge, represented by the Business Process Framework (eTOM) and Information Technology Infrastructure Library (ITIL) training or recommendations
Troubleshooting methodology knowledge or experience as applied to IP network environments
UNIX or Linux operating system experience or general familiarity
Target del corso
This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role.
Cisco Build-Operate-Transfer partners who are focused on service provider NGN networks, specific to entry-level network operations personnel
Service provider network operations organizations, specific to entry-level network operations personnel
Cisco engineers who are motivated to pursue Cisco certifications focused on service provider NGN operations
All service provider operations customers, partners who support service provider NGN environments, and internal Cisco engineers who wish to pursue Cisco professional or expert-level SP operations certifications