IBM Tealeaf 8.7 Customer Service OptimizationDigi Academy
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There are no prerequisites for this course.
Contenuti del corso
IBM Tealeaf cxReveal empowers customer service representatives to resolve customer issues quickly and with enhanced insight by leveraging IBM Tealeaf´s replay capability.
In the morning session of this class, customer service representatives will learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf´s extensive database of customer information for recovery purposes.
In the afternoon session, supervisors and escalation teams will learn how to use IBM Tealeaf to investigate the broader impact of website issues, as well as how to customize Tealeaf to support their teams´ needs. Depending on their installation configuration, they may access built-in reports to monitor their teams´ utilization of IBM Tealeaf (with cxView´s dashboard capabilities).
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
Contenuti dettagliati del corso
- How IBM Tealeaf cxReveal helps customer service representatives identify and escalate customer issues
- Strategies to find and replay impacted visitor sessions
- How to configure search and session list templates to optimize response and resolution times.