IBM Lotus Domino 8.5.x Help Desk Troubleshooting - SPVC

Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting Gain an understanding of the types of calls you will receive Use external resources to find answers Perform common Lotus Domino Administrator tasks Lesson 2: Managing the user's workstation Work with policies and diagnose solutions for user issues Break down the Lotus Notes Client Assist users with managing their Lotus Notes IDs and passwords Use widgets and Live Text Lesson 3: Managing server and database security issues Diagnose server access issues Determine a user's effective access to a database Lesson 4: Managing user application issues Refresh or replace an application design Compact a local application Archive application documents Diagnose problems with mail archiving policies Lesson 5: Troubleshooting mail routing and delivery Describe the components and process of mail routing Respond to mail delivery failures View pending and dead mail Trace the path for a mail message Use Lotus Protector against spam Work with Lotus Notes on mobile devices Lesson 6: Troubleshooting Lotus Notes mail issues Replace the contacts design Identify problems with using Directory Catalogs Secure Notes mail with digital signing and encryption Troubleshoot mail, calendar, and schedule delegation Troubleshoot Out of Office issues Work with external calendars, contacts, and meeting invitees Work with iNotes® Lesson 7: Troubleshooting replication Create and encrypt an application replica Set replication options Use managed replicas Diagnose application replication issues Resolve replication conflicts For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.