IBM Tealeaf Customer Service Optimization for Representatives 8.8
Corso
A Milano
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Descrizione
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Tipologia
Corso
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Luogo
Milano
Obiettivi
Sedi e date
Luogo
Inizio del corso
Inizio del corso
Profilo del corso
Prerequisiti There are no prerequisites for this course.
Opinioni
Programma
Contenuti del corso
IBM® Tealeaf® cxReveal empowers customer service representatives (CSRs) to resolve customer issues quickly and with enhanced insight by leveraging the replay capability of IBM Tealeaf solutions.
In this class, CSRs learn how to locate and review a customer session, proactively resolve the issue, and leverage IBM Tealeaf extensive database of customer information for recovery purposes.
Managers who are responsible for managing CSRs and Tealeaf administrators responsible for configuring and maintaining IBM Tealeaf cxReveal for CSRs and CSR managers should take this course as a prerequisite to the "IBM Tealeaf 8.8 Customer Service Optimization for Managers" course.
Contenuti dettagliati del corso
- IBM Tealeaf cxReveal
- Find and Replay Customer Sessions
- Review and Summary
Hai bisogno di un coach per la formazione?
Ti aiuterà a confrontare vari corsi e trovare l'offerta formativa più conveniente.
IBM Tealeaf Customer Service Optimization for Representatives 8.8