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Reception Academy

Supervision & Leadership 2 Weeks Course

Reception Academy
A City of London ()

*Prezzo Orientativo
Importo originale in GBP:
£ 599
Chiedi informazioni a un consulente Emagister

Informazioni importanti

Tipologia Qualifica professionale
Ore di lezione 40h
Durata 2 Settimane
  • Qualifica professionale
  • 40h
  • Durata:
    2 Settimane

Advance your career from as little as £37.46 a month. Easy Repayment Plan available for this course. Fill out the enquiry form if interested in this option and wish to find out more.

Are you working in the hospitality industry? Looking to progress your career? Gain all the management skills and knowledge required to become a fully recognised and confident hotel supervisor. Undertake this course provided by Reception Academy and published in and go forward in your career.

The programme of this course has been designed in partnership with some of the leading hotel branches in the UK and abroad in order to ensure candidates learn the required skills to promote from a junior position to a shift leader or hotel supervisor position. The topics covered include team building and handling with difficult team members, professional networking and delegation skills. Candidates will also learn how to prepare and implement both supervisor and team meetings giving professional feedback, among others.

The course lasts 10 weeks with one session (4 hours) per week, enabling the training whilst earning a living. Trainers are experienced hotel staff members and the programme has been especially designed to take the next step in your career. Successful candidates will gain a certificate from Reception Academy.

Do not hesitate to ask for more information through Emagister's website. An assessor will get in touch with you.

Domande più frequenti

· Quali sono gli obiettivi del corso?

Reception Academy have worked in conjunction with international hotels to ensure our training instils the knowledge and capability to lead a successful team. Thus giving our students an advantage over other applicants when taking the next step in their career.

· A chi è diretto?

This Supervision & Leadership Course is available to applicants with (preferably) six (6) months minimum work experience as an employee in the Hospitality Industry. For those applicants that qualify, this is a superb opportunity to obtain training and to progress their career. Take action and apply for our Supervisor Course.

· Requisiti

Preferably six (6) months minimum work experience as an employee in the Hospitality Industry, conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

· In cosa si differenzia questo corso dagli altri?

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 800 Hotels we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

· Quali saranno i passi successivi alla richiesta di informazioni?

To enrol, book online: - Visit our website - Choose the course you want to do - Decide the preferred start date for your course - Select your preferred time - Choose your payment option (paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration process by adding a password for your account.

· Why Reception Academy?

Reception Academy is the leading training school for short term vocational Hotel Training. The hotels we work with are well known and much respected in the industry. Through our connections with Hotels, we have taken great effort to learn their specific requirements and what qualities they look for when hiring hotel staff. Our unique concept provides a platform which connects fully trained students with hotels looking to recruit staff. Our successful high record of converting our inexperienced students into employed Hotel Receptionists, speaks volumes as to why people chose us. Feel free to watch our videos on the Reception Academy YouTube channel, which include testimonials from recruiters of major brands as well as previous students talking about the quality of our training.


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Cosa impari in questo corso?

Capacità di delega
Team building
Team management
Presentazioni con PowerPoint
Pianificazione di capacità
Preparazione meeting




Topics Covered:

  • Rota writing including holiday planning & request book handling
  • Basic Departmental Trainer Skills
  • DDA, manual handling, panic & disabled alarm handling
  • Handling difficult team members
  • In-depth complaint handling for Supervisors
  • Allocations for groups, VIP's & Showroom preparation
  • Supervisor Shift Handover
  • Motivating your team
  • Professional networking
  • Supervisor meetings, preparation and implementation
  • Monthly team meetings, preparation and implementation
  • Presentations Skills for Supervisors including use of Microsoft PowerPoint
  • Book-out handling
  • Checklists for various departments
  • Delegation Skills
  • How to give professional feedback
  • Short medium and long term planning
  • Proactive Team Development
  • Implementation of new ideas
  • Memo writing skills
  • Sickness and lateness procedure
  • Fire Evacuation Procedure
  • SOP writing and interpretation
  • Stock order and stock management
  • Setting and achieving goals and departmental targets
  • Incentives

If you feel you have the experience, passion and desire to move on in your career but your hotel simply won't give you the training, this is your opportunity to change the path to your future.

Please see our website for further details.

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